Budget Rent-A-Car History Budget Rent A Car was founded in Los Angeles, California in 1958 by Morris Mirkin. The original fleet consisted of 10 vehicles. The company got the name budget by undercutting competitors rates. In 1960, the company headquarters moved to Chicago, Illinois and the company began to expand through franchising. In 1986, the company was purchased in a leveraged buyout by Gibbons, Green and van Amerongen. The company went public in 1987.

In 1997, Budget was purchased by Team Rental Group, its largest franchisee and the stock was listed on the NYSE. The company was renamed to Budget Group.

In 2002, the company was purchased by the Cendant Corporation, who owned Avis. In 2006, the company separated into four division and Budget became the Avis Budget Group. Today, there are over 3,000 Budget Rent A Car locations in 120 countries worldwide.

I am amazed at the comments I am seeing on this corp website. If I was the CEO I would be doing some investigation into the organization. Two weeks ago I flew in from Beijing and had rented a car over the internet a few days in advance. Upon landing and going through customers I went out front of terminal 5 to wait on the Budget shuttle bus. I saw every kind of shuttle buses for other car rentals but not for Budget. When one did show up he didn’t stop. He just went right on by even though I was waving for him to stop.

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Another kind driver from another company took me to Budget. Renting the car wasn’t too bad. Had to wait 20-30 minutes and the man who waited on me was nice. This was a Saturday morning and I was driving around 200 miles to Decatur Illinois. I was informed that the rental office in Decatur was closed until Monday morning and just return the car sunday morning and drop the key in the drop box. Sunday morning I took the car to the airport and dropped the key in a slot on top of the desk which I assumed was for the key. The drop box was on the other side of a file which holds budget pamplets.

I honestly did not see the key box, but it was there. Monday afternoon the rental company called and wanted to know where the keys were. I told her that I had dropped them in the slot on the desk. She said not there and I must still have them. I went to the airport and by the time I got there she had found them.

I apologized for not putting them into the right place, but she kept badgering me about the box and made me feel stupid. Then she said I would have to pay for an extra day because she didn’t find the keys until the afternoon.

She even told me others had made the same mistake in the past. Her name is Becky and works at the Decatur Illinois airport. My bill was suppose to be less than $100 and after she charged me for two extra days and added extra insurance and other coverages the bill came to $613. I have communicated with 4 different employees in Budgets office and they said Becky did nothing wrong.

I know the woman lied to her superiors. The woman had a bad attitude and mean spirited. My daughter talked to her and she told me that lady has a problem. I am sure I am not the only one this lady has cheated. Very sad to have someone work for you that treats customers this way. SAD, SAD, SAD Amanda H.

On Friday, Dec. 8th, 2017, I proceeded to rent a car on line since it seemed cheaper and more convenient.

I entered my card number, however, they rejected my request in the amount of $370.29. I reentered the information, just to make sure the previous transaction was an glitch on my part.

They rejected the second request as well No Problem. I check my bank statement the next day & they withdrew 2 transactions for $370.29!!! I called the customer service line & they explained it would take 24-48 hours for the money to release. They NEVER released the money!!! I had to call my bank & Budget to do an conference call & asked if they could fax info to my bank to release the money, MY MONEY.

It took an nasty phone call & 3 bank reps to finalize the transaction & release MY MONEY THAT THEY WERE HOLDING. It’s safe to say that Budget will never get my business again. Its an piss poor company with customer service reps whom could care less about your time or money. SPREAD THE WORD Budget Sucks!!!! We rented a car in Denver for the weekend (picking up Friday night and returning Sunday morning) and we dropped off the car and flew home to LA on Sunday afternoon, the car rental was supposed to only be $200 something, but Budget charged us over $1100 saying we didn’t return the car until 4 days later in Denver and that we returned it with half the tank.

We had filled it up before returning and we were also no longer in that state when we allegedly returned it 4 days later. We contacted customer service, they said they did not find any information of an early return (or rather on time), we disputed the charge on credit card and after providing all the documents and evidence that obviously proves our car was not properly checked back in by Budget, our credit card company told us that Budget was not honoring the chargeback.

We will now escalate the issue for further investigation with Budget and may take legal action if necessary to recover the loss. Seeing all these other complaints from others, we really regret renting from Budget. I received terrible service from start-to-finish when I rented a car from Budget at the Orlando airport. After the employees ran me around the parking garage for over an hour looking for vehicles that did not exist, I was assigned a damaged and dirty car that smelled of smoke and chemical spray and was not the upgraded vehicle I paid for.

I contacted Budget Customer Service and left a message for the manager on duty (who never returned my call). After having an asthma attack and a continuous migraine for several days that ruined my trip, I returned the car early after calling Budget Customer Service and advising them I was going to do so.

After returning home I learned that I was charge for an upgraded car I did not receive, was billed for days that I did not have the car, and was charged for insurance that I did not want. Calls, complaints, emails, etc. To this company are worthless as it seems that everyone I speak with is a trained liar. Do not rent from Budget, or their sister company Avis. They do not care about their customers and every aspect of dealing with them seems fraudulent.

I keep reading now all the same complaints about this company and their poor ratings. Where is the CEO in all this???? Rented a car in October from the Budget at the Pittsburgh Airport. After getting on the plane to return home I realize that my wallet had fallen out of my bag and was in the car.

I called my husband who was not traveling and he spend the better part of an hour trying to get ahold of someone to locate my wallet. When I landed an hour later I was finally able to reach someone at the Budget counter in Pittsburgh and explain the situation. The young man said he would call out and have them get my wallet and would call me back in 10 minutes. After not hearing for an hour I called back and was placed on hold for over 15 minutes. Finally he came on and said that my wallet was found and it was turned into lost and found, he gave me the direct line to lost and found and told me to all on Monday to work out arrangements for getting my wallet back. The wallet was found before the car had been rented again. On Monday morning I received a call from the lady in lost and found who had received a message left on the weekend.

We made arrangements to have my small wallet returned (with out insurance). I asked her to please look in my wallet to see if the credit cards were there. She did and said the cards were there. Over a week later I received by wallet in the mail. There was $150 in cash that had been stolen out of my wallet and I was charged $34 to ship it (the wallet wasn’t even worth that much). When I saw the money had been stolen and the amount I was charged I called the Budget at the airport to speak to a supervisor about the situation. After being placed on hold for a very long time I was bounced around until I was finally put on with someone who said they were the manager.

When I explained the situation he said “what would you like me to do about it.” SERIOUSLY? No apology but rather “give me your rental car agreement and we see what happened can call you back.” It has been a month and I have not received a call back. I did post my complaint on social media and received a response back of send your agreement number and we will research it. Yet again I have not received an response back. Budget was my go to company but not anymore. So disappointed!

Richard Youell. So unbelievably rude dealing with Marietta budget office.

I was put in the hospital during the time of my rental and while sick I still was considerate to inform them of the situation by having my daughter call and inform them that I’m stuck in the hospital 3 hours away and unable to bring the car back until released. We rented a car for a weekend and I received a letter in the mail a month later that they were charging us $150:00 because there was pet hair in the back seat.! I called customer service to inform them that the charge was absurd and that I didn’t travel with a pet! They didn’t care; I then find out that ITS NOT EVEN IN THE RENTAL AGREEMENT that pets are prohibited in the vehicle!

So if there was NO pet and if there was you could have them in the car, why are the charging me $150.00!!!!!! I spoke with 2 supervisors and they basically told me too bad, so bottom line is DONT USE BUDGET BECAUSE THEY DONT KNOW WHAT CUSTOMER SERVICE IS AND THEY EXTORT MONEY FROM THEIR PATRONS! I am livid and am not done fighting this matter. I just hope someone doesn’t eat cookies in their rental and get ab$150.00 bill for leaving crumbs. I prepaid for my Budget rental car with a credit card for the better part of a month; unfortunately I had to return it early due to a family emergency. Upon returning the car I was given a receipt showing I was due a $535.25 refund; this was back in mid August. I assumed the refund would be placed on the credit card I used so I waited a week until I finally called to inquire about the status of my refund.

I was initially was told I would receive a check in about 6-8 weeks; yes, you read that right! So, I waited the full 8 weeks and still nothing. Again, I called and called and called until finally I got someone who could help me with my dilemma. I then was told I should of received a refund on my initial credit card but it would take 7 business days to process.

I was also told the San Diego airport personnel who told me I would receive a check were wrong and that the matter will be taken up with the staff at that location. I am 70 years old and thank God still have my faculties and am a persistent person when it comes to matters such as this. My question and frustration is, what if I were an older person and did not pursue the matter or had forgotten about the refund or simply did not know who to turn to next when the initial phone calls led nowhere?

I found the whole matter to be wholly avoidable and frustrating to the point that I seriously considered legal action. I will deal with Budget again as I already had another reservation in place, and feel this was an isolated incident.

I do however strongly suggest if the same situation occurs with anyone else, make sure you know the refund is supposed to be put on your credit card and get the correct phone number to call if for some reason the refund takes longer you will feel confident you will hopefully know where to call to get answers. I will add that Budget gave me an unsolicited $50 discount coupon good for a year, If anything, I hope this post helps somebody else is aware of this kind of situation and will have the tools to better handle it. Bobby Hendricks. Had flat tire on a Budget Rental car. Called Roadside Assistance at 730 pm and was told that someone would be on site in 45 minutes. 1 hour later got a call the said the truck was running 45 minutes late because they weren’t told they had to pull a car out of the ditch. Then I was told that someone would bring us another car.

Got a call a 915 pm that the truck broke down and an another truck would be dispatched by 945. Didn’t hear back. So at 10pm I called for an update. Im now told that that the truck was called by the police that takes priority.

Now I asked them to give me a supervisor. A person gets on the phone and apologizes and Im told they would set up for another car to be bought to me. That was at 10pm. It is noe 10:42 and have recivec a call bavk confirming that another car would be delivered.

On top of all the lies I flew up from Florida and missed my friends wedding because of this. First and last time I will do service with Budget. Detrick Wilson. I can’t seem to get any assistance with your organization. I reserved and paid for passenger van to accommodate my family and, I during our vacation in Jamaica. To our surprise our return vehicle was given away despite it being paid for. I was given an explanation that FEMA needed a fleet of vehicles for disaster relief errors during hurricane Irma.

I contacted Budget to cancel my return vehicle which was scheduled for pick-up on September 9, 2017 from 89 SE 2nd St, Miami, FL 33131. I was informed that I would be given a full refund in the amount of $166.61; additionally I wouldn’t incur a termination fee due to the circumstances of the hurricane. Needless to say I never received my refund, and was told that it was processed on the same day it was canceled. Just to shed a little on this situation we were also impacted and could not leave our cruise ship; therefore our six day vacation turned into ten.

On September 14, 2017 I called and spoke to a pleasant representative by the name of Christina who struggled to find the inconsistencies within Budget’s computer system. Shortly after I requested to speak to a supervisor, and was connected to a young man by the name of Trevis (ID: 32149). After I explained my dilemma for what seemed to be twenty minutes or so. He apologized for the inconvenience and advised me that I would be given a full refund in the amount of $324.30 within 3-5 business days. So far I have yet to receive a refund. I rented another vehicle on September 12, 2017 from 3900 NW 25th St #403, Miami, FL 33142 and was charged $182.61 however; I had already reserved and paid for a vehicle online and was charged $141.69. Trevis provided me with a reference number of (20979985).

He informed me that my refund would be processed within the normal parameters to my bank account. Again this never happened.

It’s hard enough to deal with my own reality with damages to my home; maintaining responsibilities as a husband/father. I never expected in a million years that I would endure such a headache with Avis/Budget Car Rental, LLC. At this point I just want what was promised to me $166.61, $141.69, and $182.61 = $490.91. I have been more than patient and will give Budget another chance to make this right; despite my urge to contact the Better Business Bureau and the Attorney General’s Office. Please resolve this issue as soon as possible. Respectfully, Detrick Wilson Gwen Butler.

I reserved a van about a month in advance to take my daughter, grandsons and two of their friends on a cruise from Miami. I don’t fly and I havebeen battling cancer. I thought this would be a good time to have with my family before i get to the point that I am unable to enjoy time with them. Budget in maryland ran a “soft credit check” when I picked the van up and it was approved without problems. We drove from maryland to miami and dropped the van off and went on our cruise. When we returned, budget picked us up from thecruise port and took us to pickup the van to return home.

Well they ran another “soft credit report” but this time denied me the van I had reserved a month ago. I asked them how was it possi3for me to be approved in our nations capital and be drnied in Miami. Especially sincenothing has changed in that week. Not give me a logical explanation other than “it’s our policy”. I had to call and borrow money to put us up in a hotel and figure out how we were going to gey home. ( they did not seem a bit concerned about any of this). I couldn’t get through to budget via phone so after learning that we could getback via amtrak because no vehicles were available anywhere else,I had to borrow more money as it cost nearly $900.00.

With all the additional cost and inconvenience, I had to pay $1500.00 + to get home where we didn’t have to pay even half the cost. We are on amtrak as I write this and the cost of food on the train is outrageous. Also we can’t stop when we want and can not control the temperature on this freezing train which mean we also had to purchase blankets at $15.00 each (×6).

I feel as though I was setup by budget. How dare you treat people this way! I am so hurt and disappointed! Paul Michael. Worst experience ever!!!!! We rented a truck from here and it broke down within an hour of driving.

When the roadside service mechanic came to look at the truck he noticed that it was missing a full gallon of oil and 5 gallons of DEF fluid and also an obvious problem with the intake. I wish this budget location would have checked their truck before giving it to us.

Our entire lives are in the truck as we are moving from Los Angeles to Idaho we have been stuck in Gordon, CA which is about 50 miles out of Los Angeles and had to call budget customer service to get updates on when we will get a new truck. We waited all day yesterday and we just woke up and they said it’s another 5-6 hours. We have a 1200 mile destination and a lease we were supposed to sign by tomorrow it has now been 31 hours and we are still waiting in this F*&ING parking lot waiting for the other budget truck to come we called roadside and spoke with the manager Tim and he hung up on us. This is incredibly disappointing Roger Thompson.

I Rented a Budget Truck on the 8th of September. Moved to another part of the state. We moved just in time before Hurricane Irma hit. The Truck was due back Sunday. The Hurricane made Landfall Sunday into Monday.

I called and a Customer Service Rep told me do not worry you wont be charged for late days bring it back Tuesday. I also called the return location and there number was wrong and they were not open. A few days ago I received a $272 dollar bill for Late return. When I called to complain I was given $60 dollars back and there is nothing else they could do.

So I guess I was suppose to drive in a State of Emergency/Hurricane and Risk my life? Nice to know Budget cares. Furthermore, I was told the fees would be waived and if charged to call and they would take care of it. Well that was a lie and I was lied to. I have used Budget many times and this has never happened. I would like this to be fixed or what a disgrace it would be.

Thank you evelyn. Rented a car on friday to leave jacksonville fl due to approaching hurricane irma. We were heading toward panama city. Drivers side rear tire blew out. Tried to reach road side assistance and could not get thru. Call kept dropping from where we were. My daugher who was in jacksonville was able to get thru on a 3 way call.

Woman took information. My husband had to change the tire. I also tried again once we arrived from 3 different cell phones and landline. CALL WAS DROPPED. YOU HAVE SOME SERIOUS PROBLEMS WITH YOUR ROAD SIDE ASSISTANCE. We finally arrived in panama city. I was waiting for confirmation of tow company to exchange vehicle.

Needless to say the text message was sent to the wrong number after the woman repeated my number 3 times to confirm where to send text message. Luckily the tow company called and said they were here to pick up car. From what i understood from the tow company they normally bring back a replacement car.

That did not happen. My husband had to ride w/the tow driver to the airport to get the replacement vehicle. I am sorry but this was so wrong on so many levels.

Why was a replacement car not brought to us????????????? I expect some sort of compensation for all this inconvenience.

We had just sat down at about 7 pm to eat. My husband never got to place an order for food. I did order food for both of us and then get a text message from him stating he had to go and get the car. I have never encountered this type of mess from budget before. I have been using budget for quite some time. An explanation is necessary for all this mess.

Christina Guerra. I have been unable to reach anyone with any authority for 5 daysa company that reserved a vehicle with a full tank of gas and 2 car seats, confirmed personally by me with employee at pick up site, daily for 3 days, turned into a nightmare. My daughter and family (including 2 small children) were dropped off by Disney Cruise Line in an evacuation zone (another nightmare) late last Thursday afternoon and were told reservation was for next day (really???!!!) and were given a recalled vehicle with an empty gas tank (yes on E, with warning light). Am not done trying to locate someone accountable for this fiasco. Mary Beth Disney. I’m writing to let Budget Corporate know how horrifying my recent experience with the Budget Hartsfield Airport, Atlanta, GA was.

I flew into Hartsfield on Saturday, 9/2. My daughter and family were coming to pick me up. Around 7:15am, she texted to let me know they had hit something on I285 and their vehicle was going to be towed. There were 5 in the vehicle; the youngest is 5 months old. I figured I’d have to rent a van to be able to accommodate all of them.

My daughter-in-law found a reserved a van from your Budget at the airport and she reserved it for me. (Atlanta had many things going on that weekend – football, DragonCon, etc) She found the only van she could get. I stood in Budget’s line for at least 20 minutes, only to be told when I got to the agent, “it takes 45 minutes for it to download”.

No matter how many times I explained that my whole family was stranded on I285, she told me the same thing. So, I went to several other car rental desks; no vans available. So I got back in the Budget line; even longer this time. When I got back to the desk, I told her the reservation had been made at least an hour ago. She took my credit card info and I asked several times if I’ll be able to add my son-in-law and daughter as drivers at another location. I also told her we were driving to KY and they would drive it back to Georgia, but return it at the office in Snellville.

She assured me this would be no problem and ANY Budget office could add them as drivers and change it over to their name. So I stood in ANOTHER line in the parking garage to get the van that “was being washed – it will be right out”. Another 30 minutes, with my family standing, by now, on the side of I285. They had the accident at 7:15am. I pulled out of the rental garage at 10:30am.

On Sunday morning, we went to the Budget office on Taylorsville Rd in Louisville, KY. The gentlemen could not pull up the Atlanta contract; their systems didn’t work together. He could not add my daughter as a driver OR change the check-in date to Tuesday. (we thought we did that later, via telephone, but that didn’t happen) Holiday weekend – we got it. So, we went BACK to the Louisville office on Monday, the return date on the original contract. Jenn, the Louisville agent (who was the ONLY helpful employee throughout this whole ordeal) tried to add my daughter. She even spoke to someone on the phone who still couldn’t add my daughter since “we weren’t in Atlanta at the Hartsfield location”.

She was able to email someone at Budget who got in touch with Heather at Hartsfield on Tuesday. Tuesday morning, Heather still wouldn’t add my daughter as an authorized driver, even though she was standing right in front of Jenn. Heather changed my round trip rental to a one-way, which would NOT have been a one-way if they had added my daughter as a driver.

She added.75 per mile, a drop charge, tons of taxes, another day’s rental, etc, etc, etc. So 4 days ended up costing $1279. If she had added my daughter as a driver, she would have driven it BACK to Georgia on Monday and it would have stayed a round-trip rental and returned on Monday as it should have been.

When I tried to complain to Heather that her agent lied to me about being able to add authorized drivers at ANY Budget office, she told me I was never lied to and “she was glad they could find a vehicle to accommodate our needs”. No apologies; nothing. This has been the worst customer service experience in my life and I deal with multiple customer service offices on a daily basis in my job. I will NEVER rent from Budget again and I’ll be sure all of my traveling friends and family who frequent Atlanta NEVER rent from that office again.

I would like to give Jenn, at the Taylorsville Rd location, a thank you for going out of her way to help us out. Her hands were tied so she could do nothing, but at least she tried!

John Salerno. I rented a 15 passenger van to drive my family to visit family and friends over 500 miles away. My family was myself, my wife, kids and grand kids.

The dates were from Aug 8th to the 14th. After driving to my destination I got a low tire pressure alert. When I re-inflated the tire, I noticed the excessive tread wear on all the tires. The van only had 12,000 miles on it, the tires looked as though they had 40,000 miles of wear. I was not able to visit all the people I wanted to see. I will be 68 next month, so the friends and family are not that young.

I did not want to RISK driving any more than I had to, and I still had to drive back the 500+ miles. The roads I drove on were expressways and thruways, with speeds of 55 mph to 70 mph, depending what state I was driving through. Seems that Budget only vacuums and washes their vehicles, and pays no attention to the SAFETY needs, such as tires. If I rent a vehicle, I expect it be SAFE, this includes good tires!I cut my visit short and returned the van a day early on the 13th.

I told the rep at the counter about the tires, she called some one, and told me that I would be contacted. It is now September 6th and NO ONE has called! In the meantime I attempted to call Budget. But was told, each time, that they were busy and to call back later. Their online form to fill out is nothing but a scam or farce, take your pick. Either way it would not allow me to send my complaint. It asked for my cost of the rental.

I put in the cost displayed on my credit card. It said to put in a correct amount. What amount was there other than what I was charged? I took pictures of the worn tires using the Lincoln head penny method. Budget, to me endangered my family.

On my own vehicle I do NOT leave tires this badly worn. Since Budget will not contact me I am contacting the Michigan Attorney General and sending the pictures to Attorney General Bill Schuette. Mary Beth Disney. I rented a Van from the Budget in Las Vegas Nevada on the 27th of August through the 5th of Sept. 20I7 I was greeted by a lady helping me and then told me that I had to purchase their insurance on the Van because its a State Law even know I have USAA and they cover car rentals. She stated to me that in case I have a flat tire or something they can have road side service to help me change it.

After arguing with her I asked her where is this state law that specifies we as customers must be charged another 57.00 a day to have their insurance on the van. When the lady couldn’t provide me with the State Law she circled it in Budgets brochure. I told her that isn’t a State Law that is a Policy your pushing on Customers to make more money. After telling her I wanted to speak with a supervisor or Manager she brought me a Supervisor. When I told the supervisor what she told me that it is now a State Law I must accept their insurance she started saying she never said that. So now you know they lie to you here in Las Vegas Nevada.

Second problem I traveled to California in that Van and noticed a pull to the right was super bad when you travel over 60 mph. So thinking the van might have a small alignment problem and I was out of Las Vegas heading to California.

I was doing fine till I was on Frwy 210 in California when I started feeling like I was in a major bumpy road on the passenger side so I was attempting to pull over to the right side to find out what or why I was feeling that odd bumping on that side. Before I could get to the far right shoulder the passenger tire blew out.

I was able to control the vehicle to stop safely on the right shoulder of the 210 freeway in California. After calling my insurance they were getting someone to come out and help me but before my insurance tow truck made it an individual from the state of California stopped and said he can change the tire for me for free as a curtsy. I told him that is cool if he could do so as I had 4 kids in the car with me and one is disabled so he was scared thinking someone was going to hit us because the cars on the freeway were super close going by you can feel the van move from the air. Anyways after pulling the tire I noticed there is an alignment problem and was more than I was thinking so I took pictures showing the inside of the tire was completely bald.

That is the same area that blew out so how did something like this get missed if they do maintenance check before renting to customers this problem was very noticeable and driving the van you would of noticed it didn’t stay in the lane you are driving in because it veered off to the right super bad. I have filled a complaint with Budget concerning a flat tire and oil change light on a van we rented for vacation. The customer service department continues to say they are working on the problem but nothing is being accomplished. I bought all the extra insurances for these types of issues but we still set on I77 for 4 hours, with seven people in a van before they brought us a replacement.

Totally unacceptable. I have read other like stories from other people. I know your name is Budget but to travel with this company is costly. Never again for me. I will continue to fight until I am compensated for putting my family in danger on the side of the road for 4 hours, and lost vacation time, all due to poor maintenance (I had to put air in the tire shortly after leaving the rental office, they were closed) and poor customer service. Brian Hartell.

I am very disappointed. Every-time I travel JFK I have always rented from Budget. This time was the worse experience I have had, it started i had to wait 2 hours and 17 minute on line. Once I got to the counter it only felt I was there only for 10 minutes I was then told I had to wait for my car that was another 21 minutes this was becoming ridicules.

When I finally received a car it was not the style I requested It was much smaller it was told to me that`s all they had available. I was forced to take the car, I need to get to an appointment that I was running late for thank you budget. Once i received I had to pull over to a gas station to purchase some glass cleaner products. The windows especially the inside of the windshield in the car were very dirty to the point I felt it was a safety concern. I know I am only one person and you can just blow me off what`s one person to a company that deals with thousands of people daily.

I am and have been in the past a loyal customer, I would like to hear back from someone from the corporate office thank you you have my email address send me a response. Tasha Strickland.

I hope this message finds you well. The intent of this letter is to let you know that I have never been in a situation were the approach from a customer “care” team was to get us our vehicle back by any means possible so you don’t accumulate any additional charges at your own expense. I live in an area that was part of the flooding so I don’t know if my home or car has been damage from the flood. I did my due diligence by contacting budget and the response that was given to me was inaccurate information by your insensitive customer care representatives and supervisors. I would never wish this experience on anyone and I know I am more fortunate than the other residents that live near me since I was able to evacuate. Not sure if you have a protocol set up for natural disasters but this is an example of why you should have something in place.

I am aware that this is business and you have to make a business decision that affects the bottom line however, I am in possession of your vehicle and I tried to go through the proper channels to return the vehicle but was not met with any solution but additional fees. Below I have explained the events that occurred in the last few days. I would encourage you to review not only the documented notes but also, the recordings of my several conversations with your staff. On Saturday, August 12, I reserved a vehicle through budget online to go to Dallas, Texas for the weekend. On Friday, August 25, 2017, I picked up the rental that I reserved in Richmond, Texas with a return date on Monday, August 28, 2017.

As you all know Hurricane Harvey made landfall Friday night in southeast Texas. Shortly, after Hurricane Harvey became a tropical storm. A flash flood emergency was in effect for parts of the Houston area. National Weather Service and local officials are advising everyone to avoid traveling. On Saturday, August 26, 2017, I contacted your Customer Care Department advising them that I was unsure if I was able to return by Monday, August 28, 2017 at 8:00a.m. Based off the continuous flooding from the tropical storm. A Customer Care Representative stated that I would be charged late fees, and an additional $95.00 dollars per day.

He also stated that the rate would change so I should make a modification to my reservation as soon as possible. I did not understand why I would be charged an additional $95.00 per day when my receipt stated that, I would be charged an additional $64.99 per day. I requested to speak to a supervisor. I spoke to a supervisor named Anthony, he informed me that I should call back on Monday morning at 7:30am and they would waive all of the additional fees and late charges due to the natural disaster, which was out of my control.

Hearing that put my mind at ease because I was concern about my safety and returning the vehicle by the return date. On Monday morning, August 28, 2017 at 7:30am the flooding took a turn for the worse and there was no way I could drive back to Houston, Texas. I contacted the Customer Service Department just as I was told to do so on Saturday. The first representative I spoke to told me I would be charged for additional days, late fees and the rate has changed since Saturday. I immediately requested to speak to a supervisor because that is not what I was told on Saturday. The supervisor that I spoke to stated that I would need to file a claim and she couldn’t speak on the additional charges but I needed to contact someone in a different department at 8:00a.m.

She provided me with a new phone number. After contacting someone at the number that was provided to me, I was given the number to Avis. A representative from Avis provided me with a different number to Budget. After being transferred several times, I immediately requested to speak to a supervisor.

At this point, I’m beyond frustrated. This supervisor stated that I was given incorrect information on Saturday and I would need to pay for the additional days however, he would waive the late and return fees. I explained to the supervisor that I would have returned the car by the appropriate deadline however, due to the tropical storm, I was not able too.

He stated that there’s nothing he could do. Again, another insensitive person not understanding the risk I would be taking by driving the vehicle back to Houston, Texas. I then requested to speak with his manager. He stated that a manager would contact me in the next 24-48 hours. I decided to give them a call again not because I wanted to cause any more frustration but I had a different approach so I wouldn’t accumulate any additional charges.

I asked the supervisor if I could return the vehicle in Dallas, Texas and not get charged any additional fees and rent another vehicle when it was clear to drive in Houston, Texas. That conversation with the supervisor didn’t go well. The supervisor offered me a $50.00 dollar credit to take an uber back to Houston, Texas.

The suggested that he provided didn’t make any sense. He also suggested that I return the vehicle to the location in Sugarland, Texas. I stated that the location was probably closed due to the flood and the ongoing press conferences telling everyone to stay off the roads and to stay in your homes. He didn’t believe me so he placed me on a brief hold to contact the location.

He offered several alternatives that didn’t make any sense. Any suggestions that was suggested was a risk I was not willing to take until the roads were clear to drive back to Houston, Texas.

We were not getting anywhere so once he got back on the line he stated that he could tell that I spoke to several different individuals all day and a manager would contact me in the next 24-48 hours. A manager was requested to contact me however; a supervisor contacted me from an unknown number and did not provide her name. All she provided me with was the same insensitive suggestions that I was provided before. At this present time, the issue has not resolved. I will return the vehicle to the Richmond, Texas location once the highways are clear. Were I’m told I’ll be charged all of these additional days due to the natural disasters that I had no control over.

I look forward to hearing from someone on the leadership team as soon as possible. Tasha Strickland Tstrickland25 at gmail.com 314-583-XXXX Reservation Number 12825478-US-1 Dragan Lekic. My wife and I have rented cars from Budget for years, we finally got a chance to use some points to pay for our airline and rental car! When I got home I received a shocking letter telling me I owed $548.05 in charges that I never agreed to That I have never agreed to on any rental I have used.

Now I am trying to pay a bill so it does not go to collection and I have never missed a payment for anything and I cannot get through on the phone because they are in meetings and never return phone calls. This company “SUCKS” Manette Chukwumah. On 8/18/2017 I arrived at the budget location on North mechanic street in Cumberland, MD to pick up my 16′ budget truck to move from Keyser, WV to Cumberland, MD. I did the truck reservation online. Upon arriving at 8:50am I waited almost 35 minutes for the worker by the name of Courtney to decide that she was ready to walk across the street and open the store. She tried to illegally charge extra to my brother’s debit card twice before I spoke up and had her do the transaction on my card where she knew she was not going to be able to pull that illegal stuff.

Got the truck and handled the move. Returned the truck at 12:15am on but kept the key to come back in the morning to ensure the rental was closed. Arrived at the budget truck place on North mechanic street in Cumberland, MD at 8:56am. Waited until 9:30am then called the customer service nugget. Representative told me just put the keys in the drop box. My issue with that is i need the rental closed. Sat and waited.

Called customer service back AGAIN where I was basically told oh well on my issue. So a little after 11am I knocked on the budget worker’s apartment door which is directly across the street from the budget place. The Worley named Courtney told me she’s not opening the budget store today and that she is charging me a additional 2 days on my card, to go f**k myself, and she will close my rental when she’s ready.

I called budget customer service back just to be hung up on. Called back again and was refused a supervisor.

Called backagain and got a supervisor who told me that this isn’t her issue and maybe the place will be open Monday. In other words, not a single person at budget cares about the customers. NONE OF THE BUDGET REPS THAT I SPOKE WITH CARE. I was pretty much told oh well several times. I will NEVER rent a budget truck again and I will always tell people about how shady the budget truck company is. I have spent my entire day just trying to close a budget rental. I do intend on contacting legal aid to pursue this matter as I am a customer who was treated the absolute worst.

I have never dealt with such an unprofessional company in my life. I will be calling customer service back every single day until my rental is closed and I’m twingettingreconciledreimbursed my money IN FULL FOR THE ENTIRE RENTAL. Manette Chukwumah. Budget / Avis car rental from Norfolk Airport – cars are not maintained to safe conditions to drive. Counter Agents have attitude, don’t smile and are nasty doing business.

The agents need to learn customer service 101. Budget needs to be investigated and audited, they have definitely ripped off people with all their fees. I will never used them again, and will let all military members and military members using their USAA discount to rent from Budget / Avis not to recommend; Budget / Avis rental cars are not safe to ride, their maintenance is horrible. Do NOT USE BUDGET / AVIS RENTAL CAR NO GOOD. NIGHTMARE OF AN EXPERIENCE WITH MY LAST RENTAL WITH BUDGET.

Nivea Estrada. Budget Rent-A-Car; car maintenance is not being done on their vehicles. Their cars are UNSAFE. DO NOT RENT FROM BUDGET or AVIS RENTAL CARS.

I had an nightmare experiences with this last car rental. I went through 3 cars that were unsafe to drive in one rental agreement. Then to add insult to injury Budget tried to charge me all kinds of fees plus fuel service fee on the vehicle that I returned that was unsafe.

My travel to florida was unsafe and frustrating in Budget Vehicles. I will never rent from Budget / Avis again. I will LET USAA know about my experience to not refer military folks like myself to use USAA discount with Budget / Avis. Budget / AVIS VEHICLE ARE UNSAFE, THEY DO NOT MAINTAIN THEIR CARS IN GOOD AND SAFE RUNNING CONDITIONS. To add another insult to injury, when I complained to the counter agent, they were nasty with attitudes, rude and no pleasant customer service. They acted like it was my fault that the cars were unsafe.

Never again will I rent from them. On 8/11/17 I rented a 12′ box truck to move my daughter for her final year of college at a large metroplitan Medical Center. Started out fine, but 10 miles from the apartment the truck broke down, nearly locked up driving 70 mph on a 4 lane Interstate highway.

I called roadside assistance and was towed to the residence. I found out that the truck they rented me had “known” issues at the corporate level with the transmission and/or rear axle/differential. So first, they knowingly rented me a dangerous vehicle. Secondly, the rental contract was for 2 days so I requested a replacement truck to finish moving. Never got the replacement. In-fact, the truck they found for me and supposedly had on “hold”, they let the vendor rent it out – never called me about it, and yes they had my number from the tow I needed. Kept me in limbo for another 36 hours and never got a replacemet vehicle.

Ended up calling friends to borrow a full size pickup and help me move the remainder of my daughters belongings. Third, I called customer service to adjust my bill and got nothing but total aggravation and a huge hassle. They were still charging me for the entire contract!!

I had to call no less than 4 times over a period of 2 additional days to finally speak with a CS supervisor. I had to keep telling the supervisor I would pay what I owed for using the truck under the contract which was 1 day of rental. I had the vehicle 22 hours before it broke down and was loaded on the tow truck. Once that happened I ceased to be in possession of thier vehicle. Plus I never got the replacement so they left me stranded in the middle of a 200 mile move.

That didn’t matter to CS, the rental “was a package deal”. All CS kept saying was “we can’t”. This entire ordeal was absolutely ridiculous. Even had to threaten legal action for breach of contract and fraud. I finally got them to refund half of the rental, i.e.

– I payed what I owed for time I had the vehicle, but not without a huge fight on my part. I should have been refunded the entire amount immediately for what transpired if this was a credible company. Be careful people, Budget is not what it used to be. Worst experience I have ever had with any rental agency and will never use them again, ever. My bf works for this company, and the location he is at they use his vacation time without his permission and dont give him his breaks until lunch time and even then he has to call them and wait around for someone to come cover him. He has been with the company for over 15 yrs and they say he has no senority to get the hours he wants not even for one day out of the week but yet someone new can come in and request certain hours and only be part time and get approved. They are treating him unfairly and are illeagally using his vactaion time.

This company needs to be reported to the better business buerau and they need to be investagated, im sure that they owe a lot of people money for unreported hours as well. I had a 10 am reservation at Palm Harbor on 7/29. 076 There were no trucks on the lot as corporate promised to have them there. I had to meet the guys I hired to move me at storage so my brother in-law went back to Largo where we came from to get the truck. He didn’t know I had full coverage and got the insurance. I drove the truck from storage to High Springs FL.

I lost 100.00to the 2 guys that showed up to move me. I still had to pay them if they moved me or not. Plus was charged $271.00 for the truck which should have been 150.00 I chose Budget over Uhaul because of the free mileage and better trucks. I am disabled and have a boot on my foot and also have a bad back and my brother in-law just had a pacemaker put in today and wasn’t supposed to exert himself in any way.

My brother in-law and I had to move everything into the truck. I am in extreme pain now in my foot.

This is no way to run a business and is obvious that corporate doesn’t care about their employees to even put them in that situation no less the customer!! Ronald Nelson needs to go on Undercover Boss and see what is going on with his business. This is the worst and most painful move I have ever had and won’t ever recommend this company!! And I want a refund as I had no truck as promised at 10 and didn’t get back with a truck until 12:45.

The movers were there at 11 and get paid 100.00 per hour if they work or sit there waiting for a truck and was charged 121.00 for insurance that I already have. Please be advised of the fact that the fuel service option is a rip off. You get charged for $22.15 for this option to have Budget to refill car + you get charged for a full tank fill up even if you return the car with half a tank.

If you fail to take this option they will charge you $9.99 per gallon of gas. Either way you lose. Also, if you try calling the corporate office it is a circular call and the systems says you cannot get through at this time call back. In any case this is the worst rent a car company to deal with., Dragan Lekic. I called on for a truck to tow a vehicle back to Arkansas. On the phone I asked the person do their cars or trucks have tow bars,he said they would. Asked for F-150 or similar.

When I came to the St. Louis airport to pick up the vehicle I asked the gut behind the counter did they have a trailer hitch and he said that they don’t allow towing because of the transmission. So he called around to see if there were any budget moving trucks, all were being used. So since there was no sense in me getting the rental I had to cancel it. I am a over the road truck driver so transporting my vehicle is hard. When I called customer service about me canceling they told me that I was being charged a 150 dollar fee.

I was there in person. Also I have been dealing with budget for over 10 years. I have seen your vehicles tow other vehicles. I am still waiting on my refund from them. I am very unhappy with this.

And my problem is I am recovering my stolen vehicle from St. Louis to bring back to Arkansas. It is not enough that I have to pay impound fees, then get penalized for canceling under no control of my own. Here is my reservation number. Please call me or send me an email regarding this matter.I would like to get all of my money back.

Which totals to $ 209.10. I will no longer be dealing with budget. Dragan Lekic. Thank you for fast response. Budget employees at Phoenix (2640 E Indian School Rd, Phoenix, AZ 85016) provided excellent service to me.

So, there is no complain about them! They are very polite and willing to help. They told me their names (what difference comparing with employee at Tucson) which are Teresa and David! On other side at Tucson there is person who is badly damaging your good reputation in my mind build for 15 -20 years. He charged me additional amount od money ( July 17, 2017 – BUDGET392 TUCSON AZ – $45.42) And there is my bill/statement about purchase of gas at Tucson (July 15, 2017 – SHELL OIL 8 TUCSON AZ – $30.00) I provided that bill with purchase of $30,00 for gas in envelope (mine envelope-there is no envelope that you can drop all your documents with a keys at Budget drop box) and dropped with all other paperwork at Budget location at Tucson!

I took pictures of truck and gas gadget to have a proof that everything is OK! Just to add(you know that very well) when you are filing up the truck wit gas the nozzle clicks off (stop filling) so many times that you have to be persistent and to raise nozzle in order to fill up the truck to satisfactory level (full)! First time nozzle clicked off when I put gas for just $15,00.So, I had to continue at least three times moreMy son and friend of mine are telling that it stopped much more times then what I am referring to you! That is normal issue for me and I made so many jokes how this malfunction can create so many “manipulative” cases from your employees toward customers. That jokes where made on other locations where I rented your trucks.

Everyone new that it is impossible to fill truck on a way that gadget fill stay in line with marker which is showing FULL! Nobody ever gave to me truck with gadget for gas showing FULL. It was always billow that line. When I started engine to see the level of gas – it was showing satisfactory level and I didn’t want to expose myself and others and to go against “general advice which is: fill as slowly as possible and the moment that the nozzle clicks off, stop filling.

The tank is full.” OK, I am not telling the truth – I was going a few times against that advice knowing that the difference/shortage is going to be huge and I didn’t want to leave a space for any conflict situation! It was fine to add additional gas for about $15,00 and to ignore and to raise nozzle a few times. So, taking picture is showing a sign of my confidence that I am doing “fair play” and that I am telling the truth.

For 20 years being loyal to Budget nobody accused or mentioned that I am not honest about my statements! And finally there is Mr. Liar ( your employee didn’t want to tell me his name and he was not telling the truth) at Tucson location who wants to make money on unacceptable way and to damage your reputation in my eyes. I am asking for full cooperation.

It is much more about my dignity than about financial punishment and I hope that you understand that! Sincerely, Dragan Lekic Because I don’t have any document in my hands (everything is in Tucson) I had to call Phoenix location (Teresa) and they provided me with confirmation number for my truck rental#732. Truck # 615392 Dragan Lekic.

This morning I received a email from Budget customer service and I want to share with all people who are badly damaged by Budget CEO Ronald L. Nelson didn’t make contact with me which I am expecting! I am self confident that I can help Budget to fix all trashy issues and to bring ethic and moral back to the table! So, there is email from customer service ” Dear Dragan Lekic, Thank you for contacting the E-mail Customer Service team.

On behalf of our entire Budget team, I apologize for the issues you encountered with this rental and I will be pleased to assist with your concerns. We view with extreme gravity any report of discourteous treatment of a customer, as there is never an excuse for bad manners. Under all circumstances our customers should be treated with respect and professionalism. We regret any breach of this standard made by the Budget agent with whom you spoke. Reports such as this are not taken lightly and the inappropriate behavior you encountered at the PHX facility will be addressed in a most urgent manner so any necessary coaching, training or disciplinary action can be taken to prevent any future occurrence.

As you can understand, Budget Customer Care is not privy to the details of the actions taken as these records are restricted to the individual employees personal files. Again, the behavior you experienced is considered highly unacceptable under any circumstances and we can assure you all necessary actions will be taken to ensure this is stopped. However, Our customers’ impression of our service is most important to us. We understand that the service we provide will be key in your decision to utilize our service in the future.

Please respond with your rental information so that customer service can assist with the incorrect charge applied to you. Your feedback is extremely important because it helps us maintain our high service levels. We appreciate your business and hope you will give us another opportunity to meet your rental needs in the future. Kind Regards, Nikki Gaines Representative Email Customer Service Budget Rent A Car System, Inc. Original Message Follows: ———————— Budget.com Billing Service ******************************* The valuable feedback from the Customer Customer Information: ********************* Rental Information: ******************** BCN: Rental location: Phoenix,AZ Date of Rental: 7/14/2017 Return location: Tucson,AZ Date of return: 7/15/2017 Reservation confirmation number: Rental agreement number: Amount Billed: Currency: USD Questions/Comments: —————— You deserve to know that you have very unhealthy people at Tucson.

They are doing totally unacceptable things toward customers. In my eyes they are stilling money. In my case they charged me for a gas even that I provided a bill from a closest gas station. I will try to make a contact with your CEO Ronald L. Nelson and to see what is his perception about this shameful actions from his (Budget) employees!

I am deeply disappointed after 20 years being loyal customer to Budget! Shame that you are letting liars and thiefs to work for your company. I am not letting this bed experience to be done on way that bed guys from Budget are going to finalize! Bed guys at Budget has to go out from the company or something has to be fixed in order that you have good reputation in my eyes (customer)again.

Dragan Lekic. I reserved a rental truck for my impending move on July 11, 2017. In the midst of looking for a rental truck, I received an email from Budget offering a 30% discount. They beat the competitors, and I made a reservation and received a confirmation email with a reservation number. The amount of the rental was $987.69 (total).

When I went to check something on the reservation today, the total had changed to $1,536.18! Customer service was no help and said it was my fault for not confirming. I received a CONFIRMATION email! No where in this email do I see that I need to do anything further.

When I have rented cars, I never had to CHECK on my reservation. The CS rep gave me an email address to send my complaint to. If Budget does not make amends and honor the quote, I will be going with Penske and blasting Budget anywhere and everywhere I possibly can. My wife and I have been customers of Budget for many years. Service, unfortunately, has been very poor on our last three leases at Baltimore Washington Airport (BWI). On Christmas Eve, 12/24/16, no employees were on duty at the pick-up area for Fastbreak (Fastbreak?

What a misnomer!). I had to go back into the office area and wait in line 15 minutes! On 6/28/17, I went to the Fastbreak area to pick up a car and—-the attendant said no cars were available. On 7/16/17, my wife, who is also a Fastbreak customer, went to the Fastbreak area to pick up a car and no attendant was on duty! Hey, senior management, time to kick a** and take names!!

Horrible experience renting from Budget at the St. Airport location.

I am 50 years old, have traveled to many countries and four continents. NEVER have I experienced such chaos when renting and returning a vehicle. Talk about dysfunctional!

Had to wait in line for over one hour to get the car, then nobody was there to accept the return after we were directed into the return lane. I walked four lanes over to talk to the person who had directed us to the lane, was told that someone should be there and that I was in the correct lane. She was moving vehicles around – no other customer in sight. But nobody was there, and we had parked and unloaded the vehicle. Another AVIS employee walked-up but stated that he didn’t handle the returns. Who the hell does actually handle the returns there????

Even the shuttle driver who waited for us was not sure what was going on and why nobody was there to take our return. I went to the office, slammed the keys on the counter and told them to email me my receipt. Came out of the office, just to find the same lady and same AVIS employee that I had talked to previously by my rental vehicle. They were looking for the keys. I told them that I left them inside. That same lady had the gull to tell me that she was going to check my car in but that she had another customer.

I was disgusted with the change of her story, said this was bull**** and boarded the shuttle. Then, I had thus gut feeling telling me that I should take photos of the vehicle, just in case they were trying pull something on me So, I got off the shuttle took photos of all four sides of the vehicle, showing it clearly parked in the return lane with another rental vehicle in front of it. Well, what do you know? I returned home to Colorado, didn’t get an email, couldn’t get an e-receipt printed, called customer service just to find out that my vehicle hadn’t been checked-in yet.

I called customer service this morning (the vehicle was returned yesterday), and still, my car was not checked-in yet. Are you kidding me? I called all possible extensions at the airport location rental counter, and not one of the employees will answer the phone. Asked my friend to give it a try as well, and she had the luck of getting an answer, either.

Finally, I called Customer Service and the billing dept. And got a case number assigned to me. They had no record of the car being checked in one day after it was returned. They asked for my odometer reading, which I didn’t have, but I have a refuel receipt for $6.66, so we didn’t drive more than 70 miles, I would guess. NEVER, EVER have I experienced anything this bad in all my years of travel. I actually made a reservation under AVIS, since I am a Preferred Member there, while I was standing in line waiting for the Budget rental car. That’s how long it took to get a car.

Unfortunately, the Preferred Member side wasn’t any better, and two Preferred Member customers came actually inside the office building because of problems they experienced outside on the lot. We were given excuses of “slow/crashing computer systems” of which corporate supposedly was made aware for months. Then, it was that two flights came in late Well, our flight was delayed but only by 15 – 20 minutes, and we didn’t have checked bags and went straight for the rental car shuttle. Clearly, this location is under-staffed, agents are not well trained and lack basic customer service skills, one of them is flat-out dishonest (which prompted me to take photos of the car in the first place). I encourage the Budget corporate office to look into this, check-out the camera footage from the lobby area around 12:01 to 12:45 a.m. On as well as the return lane footage of at approx 12:45 p.m. It’s all there – nothing else needs to be said here.

Stay away from this location!!! I am actually considering renting from Hertz in the future. I rented from them during my last two trips (one was just last weekend), and United Airlines no longer partners with AVIS – a wise choice for United Airlines!!! Hertz has been wonderful in Omaha as well as Fort Myers – a breeze and such friendly service. Also, they now have more competitive pricing compared to past years. I sure hope that Budget takes this seriously.

The integrity of their staff at the St. Louis location, in particular the one female Budget employee who should have checked the car in, is highly questionable. They lost my business for good. Michele Vincent.

Rented a car for three weeks, and within just 1 day, we noticed something was wrong with the tire. Spent days dealing with Budget and hours wasted. Budget won’t exchange the car for the same car and wants to give us a smaller car than we rented claiming they are out of larger cars. We got stuck with the contract.

We are paying for a car that we cannot use. They won’t come to fix the tire. This was our worst experience with any car rental company. Customer service is difficult to reach and not helpful.

When you reach them, some of them are rude. I have made six phones calls to various “customer service” agents over the last five days. NO one can answer my question and when I requested a supervisor, I was told that no supervisors were available. Who runs a company that way?

The “best” the “customer service” agent could do was to say that if I left a call back number, a supervisor would call me back in 24 to 48 hours! There is no way to get anyone to answer a phone at the corporate office either. No one can explain why a hold was placed on my credit card AFTER I returned a rental and paid in full.

And no one has the authority to reverse what they admit is a charge that does not make sense. Just think about how much money Budget is making by using our (the consumers’) money AFTER we’ve complete our transaction with them AND paid them IN FULL! What a racket. I’ve never had any company in the hospitality industry (car rental or hotels) take unauthorized money from my credit card AFTER our business has been concluded. And to add insult to injury, no one can answer my questions and all the supervisors are too busy to call back for two days! Very shoddy business practices.

Jenny Carraher. I guess I can join the club of dissatisfied customers who will NEVER rent from Budget nor Avis again. HORRIBLE service! I arrived at La Guardia airport/NYC knowing I had to go to a remote site to get my vehicle.

I discovered there were no vans from the terminals going to Budget. Instead I had to take a shuttle to a site where there was a Budget Shuttle. It was 25 minutes until the first shuttle arrived and it was jammed-this is NY transit problem.

We eventaully made it to the location for the Budget shuttle. (If you do not speak English you would never know what to do.) When I finally got to budget, I could NOT believe my eyes. The line went on forever and there were only 2 agents helping people.

At times only one. Some people jumped the line because they are part of Budgets elite group.

Others for some other invisible reason. It took 1.5 hours to get a vehicle.

The woman who helped me was hanging on by a thread. Everyone waiting was disgusted. Budget has the data to provide more people to accommodate those coming for cars at an airport locaton. We pay a fortune to use a car for a few days and are treated like crap. NEVER again will I use Budget AND I will be sure to steer family and friends away from this company. And I can only assume the same with AVIS their partner. Rented a car at the Orlando Airport on 6/23/2017.

Waited 2 hours and 15 minutes in line. They had no cars so people just stood around for hours waiting for a car to be turned in. I finally rented a SUV. It had damages which I reported. I rented it for two days and returned it as stated in the rental agreement and returned it on time.

Budget was so screwed up during the rental process they never attached the vehicle to my contract, but yet they charged me $2,466 in late rental fees and $1,066 in damages and $60 in gas. None of these charges are accurate. Budget is trying to credit my account.

Imagine renting a car and spending $253 dollars and days later seeing over $3,500 in charges on your Visa card. Customer service person didn’t speak English well which is not a surprise.

Took a while before I was able to get to a English speaking supervisor who stated she could resolve all of my issues. Just waiting now to see my Visa account with credits. Farhad Ghadami. Great customer service before you pick up your car this time. After that they treat you so poorly.

I did reserve car from budget on the June 7th in mckinney Texas for my 5th anniversary which always do it due to great customer and good pricing. I never had problem up until this time. I went to pick up my car on the 7th of June from Mckinney location they did not have the car that I booked, I called customer service they told me they going to send me different location to pick up my car which I had to get another UBER to go to different location which was 35 miles away from Mckinney location. They send,me to frisco TX location, they also did not have enough car I had to upgraded to SUV. FINALLY I could get it car in order to not mess up my travel. AFTER I returned the car to them I saw two different charges in my account one was the one I did prepaid and one was actual charge which one for 184 and second charge for 264. I called to customer service 3 times they told me they will fix it and put difference back to my account but has been past over 23 days I have not see the refund.

I called 5 days ago I spoke to Manager name Rickey which I do not know who choose him to be manager because he does not know,how to speak to his customer, how to listen to his customer extremely rude person I feel sorry for big company like budget to have this kind of manager. He told me he will listen to my conversation due to my issue and will call me back which he never did. I call today to speak to district manger from customer service department they give me phone number which was non work I g phone number.

I will advise to not get car from budget anymore if this kind of service is provided I rather to pay more and get treated right rather than pay less and get treated crap. June 23, 2017 Budget Rent-A-Car Corporate 6 Sylvan Way Parsippany, N.J 07054 Attn: CEO: Ronald Nelson Re: Alyssa Medina Rental Confirmation# 04419480US2 Budget Case#20212638 Sir, On June 1st, 2017 per our telephone conversation with Budget Rent -A-Car, I reserved a Dodge Caravan to be picked up on Saturday, June 17. 2017 at 9:00am. We had to take the bus to pickup the vehicle. Upon our arrival to Budget Rental Center 1515 Hwy 99 N. Eugene, OR 97402. I was informed that they did not have the Dodge Grand Caravan or anything similar and I was offered a smaller vehicle.

I explained to the Manager that I needed a larger car because I was driving my sister home from the University of Oregon and had lots of luggage and boxes. Another customer showed up as we were looking at the smaller cars and they were returning a mini Van rental. We were going through the process of paying for the mini Van, when she stated I did not pass the “soft credit check” of 675 credit score or higher. I advised her that I was not aware of the credit check and she stated its part of confirming the reservation in the fine print.

I never gave her or any other representative my social security number or permission to run my credit report. I asked to speak with a higher supervisor and she stated she runs that Budget.

She then handed me a card with the number for a higher Supervisor, then states “It’s the weekend, they are closed very well knowing we had to leave Saturday. I was very upset and started crying from the stress this lady was putting me through. I was stranded in Oregon because I failed a credit check that did not take place. She stated the only other option I had was to rent a 16′ ft U-Haul Moving Truck. She also advised me that all other nearby car rental locations were sold out and I took a moment to step outside to verify that her statement was correct. The 16′ ft U-Haul Moving Truck cost me $418.15 with a $150.00 deposit.

That was nearly $300.00 more than the car. She accepted a personal check as payment for the truck rental, but would not accept the check or Debit card for Mini Van. She kept contradicting herself and she manipulated me into this and gave me an ultimatum. I was put into a position to where I had no other choice but to rent the large moving truck. It took me 16 hours to drive from Eugene, Oregon to Santa Ana, Ca.

I have never driven such a large truck and I was terrified and stressed every mile of the way home. I have never in my life felt so emotionally distressed. I had to get my sister home and I had two babies waiting for me at home. On top of the $418.15 I spent $250.00 more in gas for this large truck. The financial burden added additional stress. We spent more money than anticipated due to your useless employee. On June 18, 2017, I spoke with Marcos in Customer Service to advise him of the situation.

He notated the account and advised me to call back after I returned the truck. On June 19, 2017, I spoke with Jessica in customer service. I explained my situation and asked to be transferred to a Supervisor. I was then transferred to Michael, a Customer Service Supervisor, and I explained my concerns to him. He said he might be able to compensate the difference, but then realized that one reservation was through Budget Car Rental and the other was through Budget Truck rental, which I did not understand the difference. Its still Budget. My overall complaint here is that the employee at the Budget location in Eugene, Oregon was uncooperative and did not care about our situation of two young girls driving a 16′ ft U-Haul Truck for 16 hours.

Why I could rent a 16’ft U-Haul Truck when I supposedly did not pass the credit check and why I could not rent the Mini Van is obscure????????????????? I will tell you WHY, because I rented the U-HAUL Truck for $418.15, instead of the Mini Van which was our original reservation for $118.00, a $300.00 more PROFIT FOR Budget.

I would like to be compensated and reimbursed the additional $300.00 we could not afford. Sir, Ronald Nelson, I don’t know if you are aware of these situations happening at your Company. But if I were YOU I certainly would change your employee’s patterns of doing business.

Your reviews online are ridiculous and I wish I would have read them beforehand. I would love to do business with your company again, but my experience was absurd. I not only deserve our money back, but deserve for the “Supervisor” in Eugene, Oregon to be questioned if she follows proper company rules and regulations. I would not like this distress to be put on any other future customers. I hope I have explained my situation clearly and I hope you can assist me.

If you do not assist me, I will know Budget Car Rental are managed by a bunch of inconsiderate manipulators. Thank you for your cooperation in this very important matter. Alyssa Medina, 714-855-XXXX medina.alyssa23 at gmail.com CC: Attorney General Office California Department of Justice Jennifer. I think the only people that visit this site are upset customer’s.

I’m no different. =) We returned a Budget car 2 months ago. And have been waiting since then to get the $100 they took from us. I sent an email and was told it could take a month to get my money back. (I’ve NEVER had to wait that long to ever get a deposit credited back to my account) But, oh well, I was willing to wait and be patient. A month passed and still no money.

I email back, and was told to call CS with my bank to have the funds released. I call CS, and was told he saw that the money had been sent to me via check! He could not tell me when the check was sent but asked me to wait a couple weeks for it!! Again, I’ve never known any piece of mail to take 2 weeks when sent to and from the US. Still, I’m willing to be patient and waita week. =) I call back this time no longer patient or happy.

I feel at this point that Budget has stolen my money. And I’m starting to think, “Is this a sneaky ploy of Budget to hold people’s money and wait them out, and hope they forget about their money?” Well, I won’t forget. $100 may not be much to some people, but it is a lot to this family.

I’m told, when I call the 2nd time, that no check was ever mailed. This CS Rep, Alex, can see the emails telling me to call with bank, but conveniently no evidence of my interaction with the previous CS rep about the check being mailed. Due to not being able to conference call, he get’s my bank’s fax and confirms with me that he has sent the release code to my bank to release the $100. It has now been over a week and still no money!! I’m trying so hard to be kind, and patient. But all I want to do is cry. How does 1 person go up against a large company?

I’ve jumped through every hoop they have thrown at me. I’m so tired but I will not give up. We need this money.

Linda Beauchamp. Waxlady at swbell.net On May 7 I reserved a Budget van for 7 people to arrive at LAX on June 8 and return in June 15. Upon arrival at your LA sight we saw about 100 people standing outside with their luggage. The employee outside gave me a number and said it would be about 2 hours wait.

I’m 70 yrs old and could no way stand around for 2 hours waiting for a car I had reserved s month before. My family and I called Uber and had 2 cars within 3 minutes who drove us to our Air B&B in Garden Grove. The charge was $50 each car. Then I called Enterprise who brought us a van about 15 minutes later. It was last minute and, so, cost $200 more.

Your employee couldn’t have cared less about the situation. However, 2 Enterprise employees called me to make sure we were happy. I’m out $300 because Budget obviously doesn’t care or know how to properly operate its business. Perhaps Enterprise would be willing to give you a few lessons!! Rented car online and pre-paid for it. I arrived at location and explained to agent that I didn’t have paperwork but will get reservation info from phone. He told me no need just ask for my last name.

He found my reservation he said and being offering me extra add-ons, which I declined. He ask to see credit card that I reserved the car under. I gave him that.

He name is Sean by the way at the Fort Wayne Airport Budget. I had no idea that he had swiped my card and added prepaid fuel on the card.

He swiped it for $212.00 mind you that I prepaid for the vehicle when I made the reservation. After retuning the vehicle I was given a totally different amount. So card is charged for that amount and I have a hold on my debit card for two different amounts $212 and $77 but was charged $90 at the end.

My complaint is that there is a hold on my account until September 5, 2017 for $212 and $77 that doesn’t make sense. I called the 1-800 number and was given various email address to submit my bank statement and documents by they are all fake. I even went to the location that I dropped the car at and they gave me a number to call 1-866-806-3637 and it just rings. I will be contacting the media and others regarding this Budget don’t have to worry about me renting from them again.

They are thieves and their employees are trained to lie and steal for customers. Patricia Haas. I wish I had read this page before I rented from Budget. I have been trying to get a refund for a car I didn’t rent. Some how my credit card was put on another person’s account. I was charged for that person’s rental plus damage.I cancelled the card so no more charges could be applied.

I filed a fraud claim with my credit card company. I have been fighting this since April 20. I call every day and ask for someone in corporate.

I ask if my claim has been resolved. Today I am contacting my local TV station and newspaper to see if they will investigate this.DO NOT RENT FROM BUDGET!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Richard Buchanan. What a horrible experience. Representative at the pick up office was unfriendly and annoyed that she actually had to do her job. I questioned why I was being charged for 2 days of insurance for a 1 day rental.

She told me I would only be charged for 1 day based on the time I returned the truck. Of course I was billed for 2 days. Gas cap on truck was missing and she said it wasn’t needed. When I questioned her, she left and returned with a gas cap that did not fit. I searched the lot and found a truck with the proper gas cap and switched it to the truck I rented.

At the drop off location, I waited with my son and daughter for the police to arrive. The return site had all the lights on and the doors unlocked but no employee present. For this we didn’t even get a thank you call from the operator. What a shoddy operation.

Michelle Phipps. I have called several times on this location asking for the manager to file a complaint and dispute a charge that I never authorized. Someone took all the details as she refused to transfer me, only gave a name don fayela and nothing more.

So far no one has called me back 2wks ago. I called today and some lady got my call she said she was going to transfer me to the manager and I ended up in the general reservation line. You are nothing but a bunch of THIEVES. I WILL MAKE SURE TO SPREAD THE WORD OF THE DISGUSTING EXPERIENCE.

Kelley Shaffer. I just returned from Maui. Budget is a complete mess there. It took 5 hours to receive my car that I had a reservation for but that is not the problem.

There was a woman named Vinnie who was supposed to be taking names to allow a person into the building. 1 1/2 hours outside the building another 1 1/2 once you were inside then another hour for it to be cleaned and brought around the building. ALL that and that still is not the issue. The issue was Vinnie was caught taking bribes to allow people to go to the head of the line! VERY UNPROFESSIONAL! EVERYONE SHOULD HAVE RECEIVED THE OPTION OF PAYING AN EXTRA HUNDRED TO VINNIE TO GET TO THE FRONT!! Shanda Farner.

I rented a car next to the Mexican border in San Diego. I had no windshield wiper fluid and the gas tank was not full. They give you the keys. And then send you off to a huge parking lot full of cars in the dark. Good luck finding your car!!! Oh yes I forgot to add the parking lot isn’t close to the rental building, so you will be walking in the dark alone searching for your car. And then when you try to call Budget to get help.

That’s impossible as well. I tried reaching my direct location many times. One phone didn’t work and no one would answer the other. So then you spend your vacation time (hours) being transferred to many didn’t locations and customer service reps that can’t help you. And then when you ask to change locations due to all the issues you’ve had. They want to charge you 300-400.

Flew into JFK on May 27 with a reservation for a car to drive to Pa a two hour drive. Scheduled for 6 am as time was of the essence. Reserved truck the day I needed it no truck available. Customer service was to call me within 2 hrs on matter no call. I containers them they said that would get back within hr I sent email to customer service 2 min. Later they call me truck is at different location to pick up, it’s 3:00 PM my day is done told them I would pick up truck tomorrow early and that now I had to take another day off, Budget representative did not seem interested of that matter.

I have heard of this happening to other people recently also with truck rentals so I’m thinking this is a new type of scam. Your customer service is below incompetent and I think your hiring practices are at the same level.

Historically, I rent from National Car Rental. After my recent experience with Budget Rental I now remember why. I signed a contract in the amount of $251.05. Which I agreed to pay.

Budget decided to charge $514.67 to my credit card. I am currently having to file a dispute with my credit card company in order to get this resolved. Now I understand why the gentleman at the return counter, who was obviously out of control based on the way he dealing with everyone, said he would e-mail my receipt. Well, he never did e-mail the receipt. It wasn’t until the charge cleared my credit card that I had any idea this was happening.

Make no mistake this will not end quietly! DO NOT RENT FROM BUDGET. THE STAFF SPECIFICALLY, STEVE, WHO WOULD NOT GIVE HIS LAST NAME SHOULD NOT BE WORKING IN CUSTOMER SERVICE. I MADE A RESERVATION FOR MY DAUGHTER AS THE TRIP WAS A GRADUATION GIFT. I SELECTED BUDGET BECAUSE THEY RENT TO DRIVER UNDER 25. I CALLED BUDGET ON THURSDAY, MAY 11TH AND WAS TOLD THAT SHE WOULD NEED A VALID DL, PROOF OF INSURANCE, A CREDIT CARD IN HER NAME.

I WAS ALSO TOLD THAT SHE WOULD BE CHARGED $27.00 PER DAY. UPON ARRIVAL AT THE COUNTER SHE WAS TOLD THAT HER DL WAS NOT VALID AND THEY REFUSED TO RENT TO HER. STEVE TOLD HER TO GO ACROSS THE STREET AND PERHAPS ALAMO WOULD RENT TO HER. MY DAUGHTER CALLED HOME VERY STRESSED AS SHE IS OVER 4000 MILES AWAY FROM HOME WITH NO MEANS OF TRANSPORTATION.

I COULD HEAR STEVE SAY THAT HE DID NOT WANT TO TALK TO ME AS I WAS NOT IN HAWAII. HE WAS VERY RUDE. JUST IMAGE BEING 22 OVER 4000 MILES FROM HOME AND ALONE WITH NO TRANSPORTATION. SHE WALKED ACROSS THE STREET TO ALAMO AND RENTED A CAR WITH NO PROBLEMS!!!!!! IMAGE THAT BUDGET STATED HER DRIVER LICENSE WAS NOT VALID AND WITHIN 30 MINUTES SHE WAS IN A CAR. I TYPICALLY RENT FROM ENTERPRISE DURING OUR TRIPS TO KAUAI AND HAVE HAD GREAT SERVICE.

SO IF YOU VISIT THE ISLAND DO NOT RENT FROM BUDGET AND THERE UNDERAGE FEE IS MORE THAN OTHER RENTAL COMPANIES. THIS HAPPENED TODAY AT APPROXIMATELY 3PM ON MAY 13TH. THE PERSON WHO REFUSED TO RENT TO MY DAUGHTER IS STEVEN QUINTON.

Patricia Ousley. TERRIBLE local customer service at both SA”V and HHI Airport locations.

Desk and phone reps are rude and unaccommodating. I reserved an F150 and was given a down-graded Nissan truck that doesn’t fit my needs. I was offered NO other options and UNFRIENDLY service. I picked up the vehicle at 9:00 am this morning and have been on hold, been hung-up on, given attitude on the phone. Something about “it’s the weekend’ (when its only Thursday) – I got put on hold for saying it is only Thursday, I have been on hold for about 20 cycles of the same song now as I am typing this message. I have a Case ID# 19724678 from Cust.

Service Corp.Mr. Nelson, CEO – Mr. Wyshner, CFO and Mr. Gartland, COO summer is here in Low Country, I hope you are reading this because you are in for an ugly rental season in these parts. As a DOD member, I was forced to use Budget Rental car.

I needed to extend a four-month lease by 7 days and after two days of attempts totaling 3 hours, I supposedly reached a supervisor (Newton) at Dulles International and he extended the lease stating that all his staff knew they could and who I spoke with. When I said I do not remember her name he blew it off and stated well it could be done. I stated that not only did the person state I couldn’t extend but needed to drive to Dulles to renew the contract they also said the supervisor was not in and provided a nonworking number to contact them. Not surprising though as the customer service line listed on the webpage doesn’t work as well.

Newton never apologized and stated he would email the new contract. That has yet to arrive some 40 minutes later.

If you attempt to call the corporate numbers listed above, they will not connect to a person without you knowing an extension. After seeing the aforementioned comments, I cannot imagine why rental with this company continues to be a practice by DOD and would not recommend their service to anyone. Patrice D Griffin. I would really like to know who in the hell is operating the Budget Truck Rental you are too French-fried shy of your godd**n Happy Meal you call up to get information and you end up in eight different departments and still no word with a human on February 3rd 2017 a friend of mine rented a budget truck out of Asheville North Carolina February 4th 2017 he had an incident at 3:30 a.m.

Reserved car online 2/28/17 for Phoenix Sky Harbor Airport 3/13/2017 returning 3/15/2017. Reserved the most car that I was willing to pay for mid size and was content with that decision. $185.11 total. Arrived at locating after 7:30 pm on 3/13/2017.

I am from Central time zone so that was after 9:30 pm. A really long day. Waited in line for 30+ minutes to reach one of the 3 agents working. Gave him my name and confirmation number 47083432US4. Agent asked what airline I flew in on. I said Southwest.

He said I get Airline discount and free upgrade. New total $136.08 need to scan your card now. Was billed twice and customer service will not fix it.

Said I signed contract and got the upgrade. But I never asked for an upgrade and I was intentionally misled. Late, waited a long time in line.

30 people in line behind me and only 3 agents working. I trusted your agent and signed the contract. When he asked to scan my card, I thought that was canceling first charge and entering a new one. When customer service said that I signed the contract and should have read what I signed he is saying never trust a Budget Rental Car employee?

If your employees cannot be trusted not to cheat the customer then you are running a dishonest business. I ask, are there incentives for your employees to upgrade a customer after they reserved what they wanted online? What benefits or bonuses do you offer that employee to add things on at the counter? This is not fair and I am trying to work this out with you before I take other actions. Harlan Miguez Marshall Texas 75672. 903-930-XXXX sam.

I was very disappointed with the customer service I received at the Frys 90th Street office. They did not have the car I requested and the Jeep SUV offered to me was not acceptable. I would not be comfortable driving a SUV. I was told they had no other cars and I could possibly wait for another car to be returnedunfortunately I did not get the man’s name.he was an older guy with black hair.

My nephew went to ask if another auto was available at another location and he was rudely told I’m speaking only to Margaret since the reservation is in her name. I asked if he could call another location to see if a similar car was available and he said he didn’t know any phone numbers. In the meantime my nephew got in touch with customer service and they directed him to your Doubletree Resort on Scottsdale Road who had a car available. Joshua couldn’t have been nicer. We were treated courteously and were on our way within 20 minutes. When your representative found out my nephew called customer service he said he wanted nothing to do with it and you can just handle it yourselves.

This was my first time even renting a car. Next time I will think twice about renting from Budget. I think that customer service was terrible and confirmed auto reservations should be honored. If nothing is available I think your representative should do all he can to locate a vehicle for us and not leave us to find one on our own.

Akilah I Wiles. Budget Confirmation Rental # 48093303US6 Rental Dates: Pick up 3/17/17- 3/24/17 Location: 1830 S. Wabash Chicago, IL This is the worst budget rental car establishment EVER!! The management is very rude and not customer service friendly. I prepaid for a SUV Ford Explorer. But, instead, I received a dented dirty SUV and was told this was the only thing they had available.

I requested another vehicle but they claimed nothing was available?!! I asked the manager if he could locate another vehicle for me at another location. He told me I could call around myself. I told him that per the agreement I should have received a car that was NOT dented and clean. I didn’t have time to argue with him so I left and took the Vehicle. I am seeking a full refund for my rental.

I am a rapid rewards member and rent from you very often. I am planning to rent a tahoe for our Florida vacation for 10 days. Please respond ASAP!!! Thanks, Akilah Wiles Ph: 312 465 XXXX Linda Jordan. I do not see my post so I will do it again. We rented a 12ft truck from the Woodbridge location.

While waiting in line the customer before us told your service person that there was a problem with the truck she had just rented his reply was that a mechanic would look at it. The truck was then rented to us. The truck was pulling really bad to the right making it hard to keep in the lane and it was a very scary 4 hour drive we called customer service with in 10min after getting onto 95 she was no help. I have paperwork which shows the guy did not fill out the necessary information on there like the license plate number the milage on the truck and the papers to show the truck had been checked before being re rented. We also have a estimate for the rental and when we got there we were charged a extra $104 for insurance we did not want. We were told we could not rent the truck without it.

We have rented 2 other trucks this month due to moving from penske and we had better service and the rate was better.l am hoping to hear from someone from the company because I will not stop till my $104 is refunded. Linda Jordan. I rented a nightmare at budget i payed for a 7 day rental fee and was only 4 days late returning the full size car and was charged 3700 hundred dollars there full size rental suv ony cost 2300 for a month.when i ask why they pulled so much for rental cost they really caint answer me. What to do i will tell you the lies the distric mgr told me he said they whould reverse charges for latte fee and whatever else they racked up and it stills shows on my bank account.it hurts the most when your in the midde of a move and you dont have money to pay for your new place.i whould tell anybody do not rent from budget they are heartless and crooks. Melanie Ford. The week of Jan 16 2017 my father let me know that I needed to hurry and get to Fl to come say goodbye to my grandmother.

She had been in the hospital for almost a month and was doing quite poorly. While I was booking everything a friend recommended that I use priceline for my car rental. The price was really good and it came out that For my trip to Sanford, Fl airport I was given Budget rent a car as my location. I had never used them in the past as I always use Enterprise. But being it was a good price and emergency I didnt care. My flight was booked for 1/23 and the airlines canceled it and rescheduled it to 1/24.

When I called priceline I was told once I dont arrive to pick up the rental they can sent something to confirm and refund me the rental charge and go ahead and rebook another reservation. I did so once I was at the airport and saw the flight was truly going to happen.

It went through with no issue. Upon landing we headed to get our luggage then went to pick up the rental car. The young man at the counter stated he couldnt find my rental. I gave him the confirmation #.

He then stated that they need 24 hours notice on a reservation. I said then why would you not state that to priceline and allow a reservation to go through AND charge me the cost! He opened a few drawers and pulled out a set of keys and said oh luckily I have a car you can use.

We filled out all the paperwork and were directed to pick up the vehicle not in the area immediately behind the counter designated for cars to be picked up, but in the car return lot across the parking lot. We walked across the lot with all of our suitcases and belongings located the car in the spot D15 and went on our way. After a short visit to say goodbye to my grandmother we returned the vehicle on 1/26 at 1pm. Made sure everything was ok in the car that the gas tank was filled and went to the counter. The same young man saw me waiting behind the couple he was caring for and said are you picking up or returning? I said Returning. He asked for the keys and told me to have a good day.

I said thats it you dont come out to look at the vehicle? He said no thats it. Huge mistake. A couple weeks after I was home I got a letter from Budget. Upon opening it I saw I was being charged for a Cleaning maintenance Fee $250 and other various misc fees that totaled $294.24!!!!! I immediately called customer service. The young man Eric said he saw I owed nothing and all was paid up then stated my total.

I said no my rental was only $55 for 2 days not $349.24 like he had just stated. So he dug deeper placed me on hold and when he came back on the line he said the fee was for smoking in the car. I said are you kidding me! He said no they have pictures and ashes were everywhere and the car smelled highly of smoke.

I said 1 I had the car less than 48 hours. I assure you the car was NOT dirty did NOT highly smell of smoke and was not as you claim!!! I dont smoke. The rep stated I had to call the location at the Sanford airport (407)585-4427 and speak to a manager. I called and called and called.

No answer at the location. Finally a few hours later an answer. I asked for a manager and Anne got on the line. I explained the letter I received, how I had 2 reservations, calling customer service and how when I picked up my vehicle I was given 1 form the return lot NOT the pick up lot. That the young man told me no vehicles then aha I have 1! She said ohhhhhh. Ok give me 48 hours and let me look into this no more than 72 hours I will call you back.

She took my info. Well that was the last I ever heard from her. I have since received 2 letters. After the 2nd letter I again called the location. All of a sudden Anne only works days. When we originally spoke it was an evening. This man told me they rent from the return lot a often since the other lot only holds so many cars but that the return lot holds the rest.

Let me mention they only have very limited spaces (maybe 5 if that) for return cars. So I didnt believe him. I told him I was waiting for her to call! He said he would relay the message and she would call. Since then I received no call. I then emailed the customer service email. I got a reply that was automated and assigned a # KMM144L0KM on 2/27.

Nothing since that automated reply that someone would help me. Since then I have received a 3rd letter. It states Due to your lack of response to our requests for payment of your rental agreement referenced below, we will be suspending your rental priveleges. And I had 10 days to pay or I would be sent to collections!!!!!

I have since emailed again. I have given them 12 hours to reply and then I will contact the attorney general as well as the better business bureau. I can prove all my calls on my phone log as my emails. Also no incoming calls from them on the call log!

This is ridiculous! You give me an unclean car and then want to charge me $294 for it to be cleaned!

It was dirty! It has been a horrible experience. I will place myself on the list and suspend my own rental “privileges”. I should have stuck with Enterprise. I have used them for years and NEVER an issue. I just wanted to save $ after having to book an impromptu trip to see my dyeing grandmother! This has been the worst rental experience and Customer Service experience of my entire life.

I will let everyone know and spread it like wildfire on social media if it is not resolved soon. I will contact the Attorney General and Better Business Bureau.

Customers should be valued not taken for granted. On this page I see an awful lot of employees that treat customers badly with no penalty and a Company that doesn’t care about Customers.

I am hoping someone from Corporate cares and doesn’t want this to continue. I need someone to help me with this matter!!!! I had an awful experience with Budget Rental cars in Orlando Florida. Very dishonest employees that are targeting women and seniors and charging them additional fees without their consent. I told them I did NOT want the gas option. Instead they checked that I agreed to it.

I brought the car back with a full tank and when I reviewed my receipt it said that I had agreed to the gas option. I knew I had not agreed so I contacted customer service and was told tough luck – we have a contract that says you agreed to the gas option. I even included a receipt that showed I had bought the gas at a station next to my hotel. Who brings back a car with a full tank of gas if they agreed to the gas option? Really Budget – never again and I am using social media to let as many as possible know how rude you are and all about your dishonest practices. Check twitter – it is already there. Lekeasha Parker.

I said I don’t hate, but today I HATE Budget rental truck. Budget Car Rental on Independence Blvd. At 4430 E Independence Blvd. Has some very dishonest, untrustworthy people working there. (Gonna try to shorten events) On February 11, 2017 I rented a truck in Greenville, NC to bring my daughters apartment items home to Charlotte.

The rental was supposed to be from February 11-13th. We did not need the truck that long, so as it states on their website and per the customer service representative, if they have a drop off box, we can leave the keys AND my paperwork in their box. We delivered the rental truck on Sunday February 12, 2017 around 8pm and dropped the keys in the section on the drop box and the paperwork in the other section and parked the rental truck in their parking lot.

We followed instructions. On February 20th I received an email from Steve Saint Louis Inventory Manager Local Market Southeast Region (that’s the way it was in my email) indicating that the local office had not received the truck. I emailed him back saying we had already turned in the truck. He said I needed to contact the local office. I called the local office on Independence Blvd. The associate on the line said they did not have the vehicle. I asked if they had filed a police report because obviously it had to be stolen.

She said they had not. I told her I would be there the next day with police to file a report.

On February 21st I arrived before the police and spoke to the manager. She seemed very nonchalant about the fact that the vehicle not being there and informed me that they don’t handle stolen vehicles, missing vehicles in their office and that’s its done through corporate. I waited for the police. Once there we walked the building, looking at the drop box and parking lot. Now, there is A LETTER SAYING NOT TO PUT KEYS AND PAPERWORK IN DROPBOX.

I attached it.That letter was NOT there before. Long story short, I filled out necessary paperwork with police, Budget reporting and had not received any contact until today our account was debited $1681.00. They said it’s because we kept the truck for 17 DAYS!!! WHAT AM I DOING WITH A DAMN BUDGET TRUCK FOR 17 $$%^#%$ DAYS??!!! SO THEY HAVE THE TRUCK. After being transferred 5 times and on the phone with Budget for 2 hours, I was able to get through to the local store and was informed by Briana (employee) that they don’t have records of when the truck was returned because after 48 hours their local records are wiped clean WHAT THE ACTUAL HELL?!

Briana has me on hold for 45 minutes because she’s “looking for the receipts of when the truck was returned”. I’m sure she spoke to the untrustworthy manager so they could get their lie together. When I spoke to Customer Service they said they could not see what happened between 2/21 and today when the $1681 charge hit our account. That’s why he called the local store with no answer. I am contacting corporate because this company has dishonest employees who did something with the truck, did not correctly follow policy and procedures and tried to stick their dishonestly on a customer and need to refund us our hard earned money.

Virginia Gaylord. I rented a vehicle from the Budget in Tampa Airport. NEVER again will I use budget. I rented a car January 22, had to get to Florida as my father died.

No one at the counter told me if you use the Sun Pass you pay tolls and a $3.75 charge per day for the entire rental even if you use it only one day. I spent $4.76 in tolls and $19.75 for the pass in the car.

If they told me I would not have used the toll roads.That was a scam which I reported to Budget. I had to return in February, to bring my mother back, and we got in late and found the computers were down. Good thing I carry paper reservation confirmation or I would not have revived a car! The employee helping me was writing out my rental while the other employee kept complaining she wanted to go home. After I was finished they both left.

They had no American cars so instead of the focus I requested the day before I got a Hyundai, which was garbage. There was now a sheet on the dash explaining the sun pass which I did not use this time, I took all non toll roads.Drove my parents car and only used to get to their house and back from the airport. I called to complain and waited 30 minutes to get an agent at customer service number, I was told I would receive a credit. I returned the car and was told there was NO credit, I am misinformed. Very rude person at the counter, it resulted in us yelling at each other and another 30 minute wait on customer service.

I was then told they have the credit but it takes a week AFTER the rental to receive it on my card. Would have been nice if they told me! VERY POOR customer service, 2 times and you are out for me.

I will use Hertz in future! Robert Cummings.

PAYLESS CAR RENTAL TAMPA 1965 N WESTSHORE BLVD, TAMPA, FL 33607 (813) 289-2671 09:00 AM WEDNESDAY This is where I picked up a 26′ rental truck that I had made reservations for over the phone on 2/28/17. I got this truck from this facility, drove 3.4 miles to arrive where I needed to pick up cabinets. Once I got there, I started loading truck with my cabinets, and I needed to move the truck to the other side of the parking lot to start loading the other set of cabinets. However the truck failed to start. I called the office listed above, where I rented the truck, they informed me to call the roadside service, which I did.

This was around 10:00am. The roadside service man showed up about an hour later, and he replaced a fuse in the dash, then he started the truck 2 times and said, “your good to go”. He left and when I got into the truck to move it within 10 minutes, it didn’t start. I called the roadside service man back and told him the truck will not start again. The man said he knew he recognized this truck, as it was NOT supposed to be rented due to repair issues, and that they should have NEVER rented me the truck. The mechanic also said this truck was “FLAGGED” for repairs over 3 weeks as it was known to have serious ignition issues, and it was an electrical issue and causing the fuses to blow. With this being said from him, he stated he would try and get back shortly with a new ignition switch, within an hour.

He showed up with new ignition at 3:00pm, and installed it. However he didn’t get a “NEW SET OF KEYS” for the new ignition switch.How the hell do they expect the old key to work with a new ignition? The mechanic said we will have to get the truck towed, and he called his supervisor to inform them that they needed to get me a “replacement truck”, and get this one towed for repairs. Please keep in mind that I am in a very bad part of town with my wife, a truck loaded with cabinets that won’t start, in the heart of MLK crime infested neighborhood.

It was a good thing I carry a gun legally, because I may have to protect myself and my wife. It is now 4:00pm in the afternoon, and no replacement truck. Budget left my wife and I there stranded in the heart of MLK. I called up the place where I rented the truck once again and asked “WHAT THE HELL IS GOING ON WITH THE REPLACEMENT TRUCK”.

The person stated that “I’m RESPONSIBLE” for the truck and to call roadside service. I told this MORON from Budget Truck Rental, “You rented me a bad truck and it’s not my responsibility, it’s YOUR RESPONSIBILITY”. I told my son to go to UHUAL and see if they have a truck, which they did thank GOD. We got the UHAUL truck, unloaded all cabinets from the budget truck, then loaded them into the UHAUL truck, along with all the other cabinets that were on other side of parking lot. We finally started our journey back at 5:45pm to Cape Coral, FL. Budget Truck rental roadside service calls me up, saying they have found a replacement truck for me and they were going to get it out to me when they come and tow their truck. I told the dispatch for roadside service, that they can keep their truck, that I rented a UHAUL, and I was on my way back home.

They said they needed to pick up the broken down truck, and asked me where it was located. Can you believe they don’t know where the mechanic came out to repair the truck? I said to the roadside truck service dispatch, “Are you that incompetent that you don’t know where your truck is located for towing”. I had stated that whoever comes out to get the truck had better have a gun for protection, because they will need one. After a very STRESSFUL day of removing 10 sets of kitchen upper and lower cabinets from all the apartments, loading them up on a broken Budget truck, only to unload them just to load them again in the UHAUL, and unload them again at my final destination, I’m DONE with Budget Truck Rental, and AVIS.

Poor service, truck was filthy, looked like they haven’t cleaned the windshield in months as it was filthy, the gas gauge showed full at pickup, and showed 3/4 full after driving 3.4 miles when truck broke down. Budget should be ashamed of themselves. My son used to work for Uhaul and said “Dad I bet Budget rented this truck to you because it was a one way rental, and they could pawn it off onto the other drop off facility so they didn’t have to deal with the truck repairs, and make it their problem, at your expense”. I told my son that he’s probably right, and it wouldn’t surprise me in the least. I DEMAND an explanation, and apology from Budget. Even if I get one I will NEVER rent anything from Budget or Avis. They can POUND SALT where the sun doesn’t shine.

Budget should be glad that something bad didn’t happen to us, by leaving us stranded in the heart of MLK Blvd. I can assure you of this much. If something did happen to myself or my wife, being budget left us stranded, they would need to be worried about me, because the owners of Budget would see the other end of a fully loaded gun pointed at them. BTW I would never pull my gun out unless I plan to use it, Get the POINT!!!!!!!!!!!!!!! I had a HORRIBLE experience with the Budget Truck Rental located at 500 Newtown Rd, Suite C, Virginia Beach, VA. I spoke with a “Lisa” who was the most rude and unhelpful representative. There was a reservation set for 2/26/17 at 10am to pick up a truck.

Upon arrival, there was no truck. So here we are, wondering how a reservation was made and there is no truck available- no phone call was given to even let us know that prior to arrival. She began talking about another location we could “try” but there was no guarantee because that location wasn’t answering the phone. I work in the legal field and I understand what a reservation is, as well as taking accountability for errors made. Lisa wanted to send us to another location, however, that is not the location in which the truck was reserved and that wasn’t a sure plan.

If a truck was available, it should have been sent to this location. When I let her know this, she began to raise her voice at me, told me to “figure it out, Good luck” and hung up on me. Needless to say, I am shocked the Budget allows it’s employees to treat customers this way! Feb 21,2017 They are horrible and they LIE I tried to set a reservation and online it saved the incorrect name, I tried to get them change it ” according to them they couldn’t the person name is WAS in had to cancel it keep in mind it was my CREDIT CARD,MY BILLING ADDRESS, MY EMAIL the person name it saved was underage.

So either way they could not get the car. I had my child call to change the name and the 7 reps I spoke with stated ” the name can not be changed” after being told ” it could”. During this time the proceeded to process, the charges. No I am out of the money and NO rental car, or my own vehicle because after being told they could change name, then they couldn’t. They have the audacity to want to charge me a cancellation fee?

Then they last rep tells me he can wave the cancellation fee yet I get a confirmation of cancellation and thry took the cancellations fee after all. I can not get ahold of the ” corporate number, its just a BS phone system. On 2/9/17 at 12:12 pm, I rented a Budget truck at your rental facility located at 1250 N Federal Hwy, Pompano Beach. The truck drove fine when empty at normal city speeds so I assumed that it was fine. I loaded it with my son’s furniture that afternoon.

The next morning, I began my journey to drop off the furniture in my son’s new home in St. Petersburg, FL. Even loaded, the truck drove normally on city streets. I took the Sawgrass Expressway from Deerfield Beach, FL to I-75. Then I-75 to St. Petersburg, FL. Basically, interstate limited access highway the entire way.

Once on the highway, the truck would wander from side to side. You could not correct your course too quickly or the truck would veer into the next lane. Every time I was passed by a semi truck, the air build up on the front of the semi would push me to the side. Even pickup trucks and some cars caused the same effect.

I had to slow to 20 miles per hour below the speed limit to control the truck. I had to drive in the right lane the whole way so that when I was pushed out of my lane by air build up from a passing vehicle, I would drive off of the road to the right where there were no other vehicles to hit. If someone was going slower or entering the highway at a slower speed, I just had to slow down and stay in the right lane. I could not risk driving into the adjacent lane to the left because of the aforementioned handling characteristics of the truck. It was exhausting driving this truck and constantly making steering adjustments for 260 miles. After unloading it, it drove fine on city streets below 45 miles per hour.

It was when the truck was loaded that it became unstable. This truck is unsafe to keep in the active rental inventory until it is repaired. This truck shows every bit of its 114,000 miles both in appearance (dents, worn upholstery, bad smelling cab, etc.) and performance. I turned it in to Budget Truck Rental of Largo on 2/10/17. I advised the female clerk of the condition of the truck. She told me that she would take it off line until it can be repaired. After contacting Customer Service by phone, I was offered a 10% discount.

I told them it was unacceptable and I was then offered a 15% discount. I told Customer Service that I wanted to complain further and I was told to contact them by email at btr-customerservice @avisbudget.com. I gave them the above information. I emailed them and Adrianne Level 2 Customer Service Agent 32537 responded. She said that Budget strives to maintain a mechanically sound truck fleet. She said that my experience was not typical and because the truck was used and served its purpose, she could only offer a $42 refund.

Calvin Townes. Yes I rented a car on Tues 2-07-2017 and drop off sat the 11th. 1st of all i selected the gas opp but when i got to the counter it was not on their I picked up the car early on that day they ask me did I want to include that opp i said yes.

So on sat the day to return i call and ask for an extra day and i will return the car by 7 instead of 5 the rep said 29.00 has been added to the account. Now when i return the car i see the bill it’s 129.00 extra now they want to offer me 30 credit saying i have it all wrong. I will never rent with this company ever again and i will make sure to tell everyone. Jacqueline Norwood. I have going to Budget Fastbreak customer for years. But now I’ve had it I’ve called the customer service number and ask them to refund me the money that they have on hold in my account.

They have not refunded the money and it’s been over 24 hours they said it only takes a couple of hours. I am filing a complaint as we speak with the Better Business Bureau. That money was used as an emergency out of my student account I attend the University of Houston. I will never use Budget rental car again. The people that answer the phone can speak a little English but can’t interpret English.

They want you to give them a fax number to your bank they want to know the name of your bank and want to know the number on your credit card when they have everything that they’re asking you for on file and then they want a fax number to fax the bank to reverse the charges. What a backwards operation. Budgets customer service is horrible!

This isn’t my first experience with this with Budget! They will receive my complaint for the Better Business Bureau in two days according to the Better Business Bureau website. By the way they have already charged me for the rental and they’re still holding cash so they’ve gotten their money and they’re still holding my money!

Angela Dotson. On January 28, 2017 I picked up a truck from Budget Truck Rental in Jackson, TN. The truck we rented was horrible!

After we loaded up my whole apartment that morning and proceeded to get on the interstate later that evening I realized something was wrong with the truck. The steering wheel was uncontrollable like the truck was so bad out of line i had to drive 35-40 miles pee hour on the interstate! I called budget multiple times only to be transferred to multiple people who didn’t speak clear English and when they didn’t understand they kept hanging up on me numerous times!! When someone finally was able to talk to me to explain the situation I was disconnected once again! I couldn’t receive any help I was stuck driving a bad dangerous truck with my two children inside all the way from Jackson, TN to Greensboro, NC over 700 miles. What normally takes 8.5-9 hours took two days because the truck was swaying and the steering wheel was uncontrollable!!

The most dangerous situation I’ve ever been in within all my life. I normally rent from Uhaul this was my first time renting from Budget and my last. The customer service I received was horrible and my two kids and I could have lost our lives traveling in an unsafe truck.

When I returned the truck on yesterday Jan 30, 2017 the man at the 1820 Battleground Ave Greensboro, NC location was the only one who showed concern. I paid too much money and had to spend out extra money due to stops because the truck was so badly out of line. Budget should care more about the safety of their customers. If there is legal action that can be taken I will be seeking it. No one should have to pay $525 and risk the lives and safety of their families or belongings due to poor service and consideration. I will be seeking further advice on this matter. I am still a nervous wreck over all this.

I will never ever refer anyone to this company!! Correction ( I wasn’t able to correct or edit my initial comment) To all that this “May Concern ” Especially within ‘The Corporate Office”‘, I was writing initially on my situation which I have found on your “Corporate Office Page”, the same issues that I am having as well. As a former “Customer Service Representative”, I don’t see how you got your Customer Service Reps are satisfied with their jobs on the front lines dealing with these messy issues, You must be paying them very well with all these complaints that I’m seeing on your “Corporate” page.

Don’t be surprised if you end up with a “Class Action” suit against you and Your Company”. I wonder if any of these complaints or page have been shared it on “Facebook”! Nicole Davis.

The worst experience I have ever had!!!!!!! Im still trying to get to my destination.

The first truck we had the check engine light came on and we didnt even leave yet!!! Wtf so they clearly dont check their trucks prior to renting to customers. Then we had to get our stuff moved to tryck #2 and guess what the f-ing check engine like just came on in that truck!!! Now we are stranded in God only knows where They better get back to me ASAP or they will get this blasted on social media and im callin corporate until they pick up!!!

Also i will report to better business Bureau because this is FRAUD!!!!!!! On my reservation I was scheduled to rent a Buick Verano or something similar, however when I arrived at Budget that was not the case. The non friendly representative advised me he had a Hyundai available, which was fine. When I inspected the Hyundai the front window was down and it was raining, so the seat was window, so that car was not an option.

The representative advised me he had a Kia Optima which I inspected and it was fine. The agent advised me the Kia was more money since it was in a different class, I felt it was unfair because the Hyundai I would have taken if the seat wasn’t wet.

He stated it was going to be $10.00 more however, he would give me a 5% discount. I took the Kia, because I was in a bind and needed a rental. I still felt I was taken advantage of,and his nonchalant attitude didn’t help at all. He said I can go to other car rentals and see if they can rent me a car within the airport. However, no other company had cars available due to the weather and I’m sure he knew that was the case.

I checked my credit card statement yesterday and I was charged $84.92 and the rental agreement was $43 and change due to the upgrade. I returned the car with a full tank of gas and no damages so so i am unsure where the additional amount is coming from. I attempted to call customer service and the phone hangs up. I am still attempting to reach them. Andrea Barrett. We rented a car at Tampa international on 12/23-12/31.

18 days later, I received a letter stating, due to “finding pet hair in the interior of the car” I am going to be charged 150.00 cleaning fee. 1st off, the “pet” hair is not from a pet, but a service dog that my 6yr old type 1 diabetic needs. 2nd, you are going to charge me 150.00 to vacuum, which that is something you should be doing anyway? There was no pictures sent with said letter, the hair was not excessive, and this is a SERVICE DOG. I’m sure the ADA is going to love this story! I contacted the number on the letter, spoke to a Jackie who stated she was going to “file” this complaint.

I received no complaint number. She also told me to call the manager of the Tampa location, which I did, to never receive a call back. I’ve let everyone know on every social media outlet that I can, filed a complaint with the BBB, and you will NOT be receiving 150.00 from me or my businessever again.

For anyone reading this, for your sake, do NOT use Budget/Avis rental car company! I wish I would have read reviews before I did, they have a lot of complaints. After posting on social media, I also learned of quite a few friends that had been scammed as well. After renting from budget this will be the last time I do so. I rented a truck from Budget as you can see below the return time clearly states 5:00 PM they charged my card without notice $187.35 for a extra day rental when I returned it 2 hours early.

When I tried to speak to CS about it they said it was a 9:00 am drop off, clearly they have different paperwork than me. I was shuffled around to the point that they could not or would not give me corporate number to dispute this nor did they provide me with a reciept for the additional charges. THIS IS THE WORST COMPANY I HAVE DEALT WITH IN A LONG TIME! Location, Date & Time Pick Up Budget Of Everett 12415 Highway 99 South, Everett, WA 98204 (425) 355-8349 09:00 AM, Fri, Jan 06 Drop Off Budget Of Wenatchee 1 Pangborn Drive, East Wenatchee, WA 98802 (509) 886-1066 05:00 PM, Sun, Jan 08 that Rae.

Budgets employees are horrible when it comes to customer service. I received my credit card statement and noticed an increase of approximately $500.00. I reviewed the information and noted that Budget not only charged me for the vehicle I actually rented (not included in the $500.00) but also for a vehicle I didn’t rent. I contacted Budget and the representative stated that I (and I’m only saying I because the agent accused me of being the person who rented the car) rented a car at the Orlando Airport on October 21st and was to return the vehicle on October 23rd.

However, I kept the vehicle and did not return it until October 28, 2016 around 12:30pm (I was in New Orleans at work at that time). I informed the representative that I did not rent a vehicle on the the 21st of October and I was no where near the state of Florida at that time. I further stated that I reside in New Orleans, Louisiana and did not arrive in Florida until October 28, 2016 at approximately 6:30 pm on a Southwest flight at which time, I proceeded to the outside (Fastbreak counter) airport rental area to retrieve my reserved vehicle. I informed the representative who that I did not rent the vehicle in question, however she continued to accuse me. I offered to provide my Southwest flight itinerary, my time sheets from work for the week in question (required to clock in using my finger or via my mobile phone which logs my location and city coordinates) as well as a notice from the Primary Care Physician (Doctor’s appt. On ), statements from the employees that I manage, my supervisor and sign in sheets from meetings I attended during the week.

In return, I requested a copy of the rental agreement for the time in question as well as the identification used when the car was rented on October 21st, 2016. I requested a dispute of the charges and as of this writing, I have yet to hear from anyone regarding the findings of the investigation. Since my initial contact to dispute the $463.62 charge an additional charge of $20.75 has been charged to my card for the use of tolls.

I’ve reviewed the rental agreements and noticed it reads “Your vehicle was rented to you by Steve” on October 21st as well as the car I actually rented on October 28th. Additionally, I was informed that my credit card number was manually entered as opposed to swiped for the October 21st, 2016 rental. I received a dispute number for an investigation and an email from Jose Cintron asking for more info.

More than 2 and a half months later not one Budget employee has called me with a resolution. I flew back to Orlando, Florida to investigate myself and after an hour and a half of research, was informed that this person had three open contracts at the same time (2 budget and 1 with Avis) a and vehicle trace should have been completed. Additionally, before I exit the Orlando airport rental area, I’m required to provide my rental agreement and a license to an attendant in a Budget booth.

How did this person exit the premises without being stopped and/or questioned when presenting an ID that did not match the rental agreement? I followed up with Budget regarding the claim and was informed that it is my responsibility to contact the company to learn the resolution and a 30 dollar voucher was given to me to cover the cost of the toll charges placed on my card. I’ll be filing a complaint with the BBB. Hi: I just wanted to get back with you All I have had the worst troubles trying to get a car rented from you All. I have Spent many Hours this week trying to get things in line or a trip im taking in Apr So let me give you a briefing of what I have been through. First call to reserve a car the Service rep. Had me at 205.07 with taxes and fees said he would send Email to me never got this so called back and when I did your ph.

It recalled my # and asked if I was Bicus I said No because my last name was spelled wrong By Rep. Ok gotta complain; Budget truck rentals is the WORST!

Thought I saw the last of these people when the truck we rented BROKE DOWN 50 miles outside our destination in Boise. We waited 2 hours for a mechanic to come out and check the truck and THEN had to wait another 2 hours before they paid for a ride back to our destination in the cold! 2 months later I check my account and these people removed the truck rental charges from my account AGAIN- where I was shocked to see another over 1000.00$ removed from my account and had to spend literally hours on the phone to fix! These people were called on the 26th of December and again today to see why I am not reimbursed for what was taken from my account. Currently looking into taking legal action for what happened.

I never get onto these comments but had to say something; STAY AWAY FROM BUDGET-what a nightmare. Military community, if u have a move coming up and u don’t want to be left without a moving truck two days before you are moving DO NOT, I repeat, DO NOT rent trucks with budget.

That is what is happening to us right now, two days before a move Budget decides to cancel our reservation we’ve had for over three weeks now. Probably to pay hundreds of dollars for a last minute reservation. Not to mention we dealt with the most incompetent, unwilling to help an to solve the situation for us, customer service I’ve ever seen. Beware of Kevin (inventory supervisor in the area, Havelock, NC). Colleen Finley. I am shocked, that someone has 3 young black adults, all the same age, working together at the customer counter in Walnut Creek California. It is a fact, black people LOVE their cell phones, and LOVE to chit chat with each other constantly.

As a former Store Manager, I cannot believe anyone would schedule 3 at the same time. Yes, they were chit chatting, yes, they all had their cell phones out and on the counter, and yes, they all were rather loud. Oh, and yes, the “Manager” was in her office the entire time and did not say a word about the phones or the chatting.

DEWANA JOHNSON. 42422 8th St E #103, Lancaster, CA 93535 Phone: (661) 942-0510 THE WORST SERVICE EVER! We went to Lancaster 11/18/16, to move my 90 year old grandmother out of California and closer to family. It was 6 of my family members, 5 pm we got a phone call from Budget saying that they didn’t have a truck for us til Wed. Even though we made reservations 2 months ago. As we kept calling budget because they didn’t close til 6 pm. We were switch from call center to call center didn’t get any answers what so ever!

The next day we went to budget to see what other options we had. We got there a guy running the store ‘Kenny’ said well we tested the truck and it was a sensor, Kenny turned off the check engine light and we should be good to go. We are moving my 90 year old grandmother 1000 miles in this truck.

As we load the truck My mother and father leave on the road to get home before us. Well the truck only made it 30 miles out of Lancaster California. We called budget it took Kenny’s brother Sam 2 hours, when Sam got to them he looked at the truck and told them that the truck needs to be towed back to the shop he will call a tow truck. It took the tow truck 3 hours to get to my parents as they were waiting they kept in touch with Kenny, Kenny said the tow truck should be there in 20 mins than 25 mins which turned into 3 hours so my husband brother said forget this we are going to pick them up which took 25 mins as they approached our parents the tow truck showed up and said “I only have room for 1 person” good thing my husband and brother showed up! The next day which was 11/20/16 We went to Budget to see what was going on well Kenny told us that the lot got broken into including our truck.

We have yet to see what was stolen and had all my 90 year old grandmothers stuff in there. Kenny said it would be a couple hours before a cop could get there to fail a report. By Now we had enough so we took matters into our own hands. DO NOT RENT FROM BUDGET YOU WILL BE DEALING WITH A NIGHTMARE! Thank you U-Haul Cynthia.

Please see below the correspondence with myself and the manager of the Budget rental in Montreal and they still haven’t done anything about itshe is mailing gift certhaha I will never rent from Budget again and will advise anyone else who is renting a car to never use budget Hello, Unfortunately I cannot remove insurance off a contract after the contract is closed. You have every right to rent the car without accepting the insurance but you will be fully responsible if there were an accident or damage to the car. Why did you not ask to speak to a manager at time of rental? I had 2 managers on duty that day. Any modification that has to be done on rentals has to be done at the time of renting the car. I do apologize for the inconvenience and again, as a courtesy gesture I will send you customer service coupons in the mail that can be used next rental.

Budget rental #948058414 Thanks, Rita From: kaeti bahm [mailto:kaetibahm at hotmail.com] Sent: November-03-16 12:12 PM To: Khouri, Rita Subject: Re: car rental issue third request I never received this email and we did refuse the insurance as I stated in my first email and we were made to purchase it from u in order to get carwe had our own insurance and did not need yours but again we were told we had to even when we refused it??? So therefore we want the $ credited back to our cardgift certificates for future rentals is not what we wantI would like this dealt with properly please Sent from my iPhone On Nov 3, 2016, at 9:09 AM, Khouri, Rita wrote: Hello, I had answered you back yesterday 02November 2016. Please see my email response below. Thanks, Rita From: kaeti bahm [mailto:kaetibahm at hotmail.com] Sent: November-03-16 11:02 AM To: Khouri, Rita Cc: brentlong88 at hotmail.com Subject: Re: car rental issue third request Hello, This is the third email I am sending in regards to our rental car(see below)I would like a responses back today from you or I will be calling budget head-office in New Jersey and will be dealing with the issue myself as well as mentioning that you the manager of budget Montreal airport have not done your job by emailing us back and letting us know you are handling our issue. Thanks Kaeti and Brent Long Sent from my iPhone On Nov 2, 2016, at 7:41 AM, kaeti bahm wrote: Hello Rita, Again I am emailing you in regards to our car rental from at the Montreal airport Friday Oct 28 – Oct 31 Reservation # 38592311CA0. When we picked up the vehicle from your employee Vanessa on Friday she told us we could not rent a vehicle if we did not purchase insurance through budget??? We have rental insurance through our own insurance as well as through our credit card and did not need it but again were told we needed to purchase your insurance in order to get the rental.

Upon bringing the vehicle back on Monday i went to your counter as were billed the 162.00$ for insurance we did not want or need through you. We spoke to Julie on shift who informed us that we did not need to purchase your insurance and she wasn’t sure why we were made to get it?? With that being said we want the 162.00$ credited back to our credit card for this insurance charge.

This is the second time we have rented a car from budget and the second time we have had an issue. This is not a very good way to run a business if your employees don’t know the actual protocol when renting a vehicle to your customers and we now have a very bad taste in our mouths for Budget rental. If you could please get back to me in regards to this as soon as possible it would be much appreciated. Thank you Brent Long Nilda Orrijola. I would like to file a grievance with Budget. My car rental experience was a horrible one.

I had a terrible experience not with any employee of the company but with the vehicle itself. Upon driving the tire came off the vehicle which caused us to nearly lose total control of the car. Thank God we were not killed.

The emergency service that came said that this should have never happened and this car should have been checked by maintenance before being rented out. I have all the pictures that I would like to send in. When I rented the car at JFK Airport The Operations manager Hyacinth said we would get a discount and we would not be charged a penny more due to our unfortunate circumstances.

The clerk who rented us the vehicle Aldosia assured us we had complete coverage when we rented. And the Senior Manager Leslie did not even want to come to the counter to speak with us. Very unprofessional. I am now being charged an extra $87.17. 2 months later after being guaranteed I wouldnt be charged a penny more, I already paid $239.08 the night of the car return which I paid but honestly, after what we went through being no fault of our own, this fee should have been waived.

What kind of company puts your life at risk and then has the audacity to charge you? After speaking to other companies, this car should have been inspected upon being returned and if it was this would have never happened to us. Please get back to me as my card keeps getting extra charges.

I am one outraged customer! 11/16/16 RE: Rental Experience Budget Case: 18053313 Reservation: 38022036US3 Rental Agreement: U614867562 Dear Ms. Nilda, Thank you for contacting Budget Customer Service regarding the flat tire. We apologize for the mechanical issues you encountered with this rental and we will be pleased to assist you with your concerns. Budget takes great pride in our fleet of mechanically sound, well-maintained vehicles, and we are extremely disappointed that we fell short of your expectations.

Budget values its customers and recognizes that travel can sometimes result in some frustrating experiences. We are committed to providing our customers with the finest service possible as well as a vehicle of their liking, and try to minimize these problems by making your rental process trouble-free. You may choose to exchange the vehicle as soon as possible, or at your earliest convenience at the nearest Budget location.

Please do not feel that you have to keep driving if the vehicle issues make you feel unsafe. You may also contact our Emergency Roadside Assistance to arrange an exchange, and if the vehicle is not drivable they will arrange to bring you an exchange vehicle. You can reach our Emergency Roadside Assistance team at 1-800-354-2847; this number should also be listed on your keychain. We appreciate you taking the time to report your experience to us. You have helped in a continuing effort to provide you, and all Budget customers, with the service you expect and deserve.

Thanks for choosing Budget, we appreciate your business and hope you have a great day. Kind Regards, Adrian Luna Representative Email Customer Service Budget Rent A Car System, Inc. How is this even a response to what I have written? Did anyone even read what I wrote? According to your response I will have to go with “NO” my letter was not read. Please forward me the number to headquarters or an email address to the complaint dept. At Headquarters.

Upon picking up my truck after waiting for about an hour on June 27 in Denver, I was given a truck that smelled like a smoking convention had just ended. After climbing in the windshield had a crack of about 14 inches right in the middle. When I returned the truck on 7/4/16 it had a FULL tank of gas. With nobody to check us in, I dropped the truck in the line with all the others similarly situated and headed for the bus and caught an early flight. Several weeks later my charge showed double the amount on the agreement. Budget claimed I did not return the truck for another week and the tank was half empty. I have declarations from the person with me in the truck and on the plane to LA on july 4th, from a police Lt.

And 9 officers who were with me 7/6 at a board meeting and plane tickets for 3 days later to board a plane for NYC where I stayed for a week, during which time Budget says I returned the truck in Denver. It is clear a budget employee took the truck for a joy ride although the truck’s mileage would not be accurate. So while the joy-ride may have taken place, Budget is simply lying about the gas trying to obtain more money from a customer. When I posted by great experience on Yelp I got an email from a female who said they did the same thing to her at the Denver office. Then when I receive a confirmation that the claim is resolved it won’t print properly and the pdf doesn’t work at all. This operation is not quite up with rent-a-wreck, but keep working at it. I do think the local police department and district attorney needs to look into this crooked operation as I have never been treated like this at a car rental facility in the past or a business in many a moon.

Neither I nor my organization will use this company again, we will take our 2-300 car rentals every year elsewhere! Budget stuck me with overages for every extra insurance possible after I declined them. They refuse to give me my money back and won’t even return my phone call. One guy I spoke to went as far as saying he would refund me half of my money if I didn’t dispute the charge with my bank or get in contact with the Better Business Bureau. This is the worst rental experience I’ve ever encountered. This company greatly lacks in customer service and is only out to make money and they are clearly fine with stealing from people!!!

Ylianne Maldonado. I had reserved online just about 3 weeks in advance a 12ft. Moving truck.

Come day of rental pickup (9am) local pickup in NJ. No truck was there. John, the worker there, had no personality, and one word answers, very poor customer service. It’s not here.On it’s way from another customer and she’s running late.probably around 12PM. (meanwhile I had people with me to help, now we are delayed) I explained to John, I am traveling alone, to NC my dad is ill and I need to get there asap preferably before dark. Again, John, Mr. Personality, could not offer solutions just negativity, What do you expect me to do, I can’t make her bring it here.

Long story short. I finally got the truck at 2pm.

I could not get on the road at this late hour, so I called reservation number, and explained my experience, and Oscar was more than happy to accommodate me by giving me the truck an extra day for free. However, what was charged on my credit card was $100 more than quote because I had to have the extra day of insurance. No one told me of that extra cost. When I called to try to get a refund, of that amount, (after all it was not me who had no truck ready) I was told there was nothing they could do. Ironic I had to pay for their incompetence.

I won’t be using this rental company, and I hope you all reading this think twice before you do. Carly Wescott. San Antonio Budget Truck Rental sent me out the door with a 16 foot truck that had no brakes. I was going over a 1,000 miles one way to South Dakota. Was forced to stop in Oklahoma City because the trucks brakes were grinding loudly and barely stopping.

Called Budget’s Roadside Service. Their manager, Matt refused to get me another truck and insisted I wait to have the brakes fixed which ended up being two days later because the parts needed to fix the truck weren’t available at the shop and they had to wait to be delivered. (Rotors were also shot due to metal on metal) When I contacted customer service, I got a call center from India or China. No one could speak good English and they were ZERO help.

They said there was nothing they could do. Ended up renting a Uhaul truck, unloading and reloading my belongings to be able to continue my journey. I don’t recommend renting from Budget Rental and will NEVER rent from them again.

Kathleen Doles. We dropped off our car on Oct.1, 2016. We thought we searched the car carefully, but when we returned home we realized that we left our digital camera in the car. We called immediately, but when pressing the option for lost and found at Boston Logan airport, no one ever answered the phone after a dozen calls.

The only way I could talk to a human was to go through the act of renting a car. That was the only way to speak to a human being. Those that I spoke to tried to connect me to the right people. I had already filed a report online about the lost camera and then a customer service agent did the same for me. I was then given a tracking number and a case number. They are to notify me every 3 days on the status of my claim. The every 3 day thing makes no sense.

The item would be found upon inspection after a car is turned in. They would know right then and there if something is left in the car. I received an email that said at the top FOUND ITEM NOTIFICATION, which indicated to me that the item was found. However there were no directives on what to do to have the camera returned. I was able to speak to another customer service agent who agreed that the camera was found. He would not send that information to me. I was then sure that my camera was found.

Through all of this, I was never able to speak to a lost a found person at Boston Logan even though I was told that when I pressed the correct option, I would be able to leave a message. THAT NEVER HAPPENED. The call kept reverting back to the reservation desk. This is unbelievable that no one will answer the phone. I was transferred to the Corporate Accounts dept., which has nothing to do with lost items.

The women did try to help by calling all the numbers she had to enable me to speak to someone. She called 5 different numbers and no one would answer her calls either. ALL I WANT TO DO IS TALK TO SOMEONE AT BOSTON LOGAN AIRPORT LOST AND FOUND FOR BUDGET TO ASK IF MY CAMERA WAS FOUND. THAT, HOWEVER, IS IMPOSSIBLE BECAUSE NO ONE WILL ANSWER THE PHONE, EVER.

Once Budget gets their money for the rental, there is no one to help one speak to someone at the location. I was emailed that I must talk to someone at the location. How can I do that when no one will answer the phone? Customer Service can do nothing more that fill our a lost and found claim. This is extremely disappointing because it’s a lost camera, not a scarf or a shirt. It’s an expensive item that by now must be a ‘finders keepers, losers weepers’ scenario.

How sad for the losers. I am very disappointed in Budget Rent a Car. I’ve been renting from Budget or Avis almost exclusively, but probably won’t any longer. However, all rental agencies probably treat customers the same way. Sylvia Stewart.

I returned my rental car in Memphis airport Budget rental, had injured my hip by lifting suitcase. I ask for someone to drive me over to terminal because it is quite a walk from rental building, they said they had no way to do that. I asked if they could call the terminal, they couldn’t do that either.

I asked for the number to the terminal so that I could call myself, they didn’t have that information either. With my iPhone I found number & arranged a wheel chair but they could not come to car rental bldg to get me. They thought it was ridiculous that there was no way to get me to terminal from rental car bldg.

There’s absolutely no excuse for a business at airport not to have a shuttle or something for handicapped people to get to terminal. I will not be giving Budget a good review. Dianne Speck.

*****DO NOT USE BUDGET OR AVIS!!!***** We picked up our truck on Thursday September 1st. The truck broke down in the lot. The man came out and “fixed: it. Then we drove home 12 miles – check that – we broke down again in 10 miles. The truck would only go 10 MPH.

We called Roadside after the lot guy said “nothing I can do, you drove it off the lot.” We drove the rest of the way home and called road side. They said they would be here in 2 hours. We asked, since our movers were already there and getting paid by the hour is we could have them pack the truck. Roadside said no. We paid the movers the two hour minimum and sent them away. Roadside showed up and “fixed” the truck.

The movers returned on Friday, our original drive day, and packed the truck. Saturday morning we started on the trip. After an amazing 35 miles the truck broke down again with the same issue. We pulled off the highway at 10 mph and the truck stopped in front of a small restaurant in the east side of Detroit. We called roadside and they said 2 hours. As we were waiting, we started counting the bullet holes in the building. Roadside came and within 2 minutes said, “You have no rear brakes so the computer in the engine is stopping you from going fast.” He said it was dangerous to drive with a full load and had we tried to go down a hill there would have been big problems.

He declared the vehicle as not drive-able or fixable. He said the others should have known and he said “Im kinda glad I can’t fix this because i DON’T WANT TOP BE IN THIS NEIGHBORHOOD AFTER DARK.” He then left. The tow truck showed up approximately 3 hours later.

He quickly put us at ease when he said “Don’t worry I have a gun. I wouldn’t come here without one. Download Free Rummy Card Game For Pc. ” He towed us out of town to a hotel. Buidget was supposed the get us a truck early the next morning. After repeated calls by us, we were told a truck would be here at noon. At 2:30, the trruck showed up. Gas tank not full. Budget had told us a swap team of 4 would be with the truck to unpack and re-pack the truck.

A swap team of two showed up and quickly got mad because Sunday afternoon of a holiday weekend and they were told it was a 15 foot truck and a lite load. It was infact a 24 foot truck with a 2 bedroom house inside it. The swap team finished the job between 7 and 8pm. To recap, on the 4 day of a 5 day rental, at 8pm, we had made it 35 miles from our start and could now drive.

We drove most of the night and took a 5 hour nap at 330am. We then started driving. It was now Monday, Labor Day, and the truck let us get to mid South Carolina when the new truck broke down.

After over 3 and a half hours, during which time the roadside guy tried to get me to buy the need items for repair, we started going the last 134 miles of our trip. During the entire trip we were constantly in touch with Roadside and Customer Service who continually promised to “return money at the end of the trip.” When we completed the trip, the offered $200. Then $300 and finally $400. I refused and demanded a full refund. They said no. I asked for the contact for legal and he said “Only your lawyer can contact legal.” I informed him that that is against the law.

That here in America I am not compelled to you legal counsel. He kept repeating only my lawyer could contact Leagl.

Then he hung up on me. DO NOT USE BUDGET OR AVIS!!! THEY ARE A TERRIBLE COMPANY!!!! Dianne Jerrie Truman.

To whom it may concern: I just got off the telephone with David at customer care 800-214-6094. I was interested in a 12 passenger van in Panama City, FL toward he end of next month. He did say he would make sure I received the lowest price compared to local pickup vs airport. He asked if I had a discountyes AARP. He checked and quoted me a price of $418.76.

I then asked him if Budge had any discounts and was told they had one for 1 free day on weekends (total changed to $287.76) I told him that he should have offered that to me in the beginning. He responded discounts usually were for cars. I told him that since he was in customer service he should know Budget offerings and that I was disappointed and would called elsewhere because of that. He simply hung up. I am retired from a major telecommunications company and worked in customer service. Wish I knew his last name to pass on to you. Sincerely Reggie Paradowski.

Budget nightmare summary: I reserved a truck from Budget for pick-up at a Madison WI location (DBs 66 Service) weeks in advance of a Saturday, July 30, 2016 moving day from apartment (expiring apartment rental lease on July 31st). The corporate office even sent a confirmation email regarding the reservation a few days prior to the July 30, 2016 reserved pick-up day. Upon arriving at the location for the truck pick-up at 8:30 a.m. There was a sign on the door indicating that the business was closed for the day due to a “family emergency”. Are you kidding me?

The last Saturday of the month which is a critical moving day and they can’t get someone to work the pick-up location? What a nightmare. Three other customers arrived minutes after I did looking for their truck pick-up only to find-out about the similar mistake we all made by trusting Budget. I sent Budget an email regarding the moving trauma they put me through, but they didn’t even have the courtesy to respond. Budget is the worst rental company of all time.

The location in question, DB 66 Service, 902 Atlas Ave, Madison, WI should be stripped of their Budget franchise license if Budget has any conscience about customer service. Shakeera Myers. My number one concern is to playback all the tapped customer service recordings I have from yesterday august 12, 2016 at 4:54pm where my problem begin with a new situation. These Executives should be ashamed of themselves and they should get rid of budget as a whole. I will continue to sell my story to the News station as a former producer and director as well as manager of TV networks I was worked with.

I will not stop until budget whole hearted get what is due to them and that is being shut down permanently, all of you guys that have had it with budget or have had a horrible experience even as a first time feel free to send me all you guys information so work to destroy this company. Horrible service, disgusting customer service, hung up on, transferred all around the company, given incorrect numbers and extensions, being cursed at and yelled at by management and regular staff at the call center and upper level management, being asked to do a 3 hours drive to get a truck because they sold all trucks even thought I had reservations in Clifton NJ, Orange, NJ and New York. Nasty disgusting staff and behavior. They did not care for customer service or their customers to do the right thing. This company is disgusting and does not deserve to survive in America. They should have their business license revoked and burned.

Never ever use this company. I will stop at nothing to see this company go down as worthless.

Whatever idea was set forth was seen as a scam and Its an unpleasant experience with this company. From the inventory manager, to the customer reps, to supervisorsee to corporate and each facility. I spoke to over 40 reps in one day and visited the worst station in stAten Island NY with Michelle and Mike they need to be fired. I am filing a lawsuit against this company. Join in the petition to have them taken out of the industry for trucks and cars. They have nasty service in every department and they do not own up to their issues or problems and they do not know how to service their customers or full their needs. Make your customers happy and pleased to come back and send more people to your business.

You do not live up to your name. These guys should find new jobs you should be ashamed and disgusted with yourself and this business. FOX, NBC, ABC, MSNBC, CNN all local stationery from East, West, South, Midwest all over the USA. CEO: Ronald L.

Nelson CFO: David B. Wyshner COO: Thomas M. Gartland Over 16 reps in one day and another 12 the next day and all had nasty reps and rude workers and employees at Budget. I’m glad I have taping and reordering of Budget employees at their best which is in reality their worst. I am so livid with Budget right now. I rented a moving truck online yesterday (8/12/16), with no problems.

Set it up to pick up today (8/13/16) at 10am at Shamrock Self Storage in KCK and drop off closer to my home in KCMO (drop off at N. I drove out to Shamrock Self Storage to pick up the truck (mind you, I do NOT live close to this location) and was told there that they do NOT have a truck for me and that I would have to call Budget. First of all, why would they allow me to reserve a truck online, if they do NOT have one available.

Other places online would say “trucks not available at this location” but this particular location showed one or more available. Anyway, I called Budget at 10:17am and the call lasted for 10 minutes. I was told that an inventory manager would have to look up other locations to find a replacement truck and that I would have to wait for a call back from them within 15 minutes to NO MORE than 2 hours, I told them that I do not live out that way and can not sit and wait for a call for 2 hours to see if I can get a truck or not. I was told there was nothing else they could do.

So, ok, I said file the report and I want a call back ASAP. At 12:42pm, I still had not received a call, at this point I had went ahead and come back home and I had also called several different Budget locations to see if there was a truck available and some places told me no and some told me that I would have to call Budget (so that didn’t help either).

When I called Budget back at 12:42pm, and spoke with a Customer Service Manager (Stanley), I was told yet again that they don’t know what happened and that I would have to wait for a call back from an Inventory Manager, which could take 15 minutes to NO MORE than 2 hours. I tried explaining to him that I had already waited for over 2 hours for a call, so to tell me that I need to wait for another 2 hours is wrong and a lie to begin with. That they shouldn’t be telling people that they will get a call back within 2 hours, if they don’t plan to call back or if they are understaffed or whatever the case may be, then they need to just say it will be longer than 2 hours to receive a call.

After yet another 2 hours, at 3pm, I finally received a call back from an Inventory Manager (Mitchell) and was told the best he could do is get me a truck for tomorrow (8/14/16) in Blue Springs, which is the complete opposite direction of where I need to go. So, at this point, now not only am I out the gas, mileage, time, and help that I had set up for Saturday morning, my only option is to drive even further out to pick up a truck. That’s the best they can do. He said that he would give me free miles (well I would hope so, since I would have to drive 40 miles out of the way just to pick up the truck) but he couldn’t help with the price of the truck.

At this point, I would think I should get the truck for FREE. Budget has wasted my time with a run-around on who can help me and who can’t, they have ruined my day, as I had a plan to pick up furniture from KS and bring to MO, they have wasted my gas because I drove out to KS to pick up a truck (that wasn’t available) and not to mention, I had to get help from people to help me move the items, so their day was wasted as well because they drove out there with me and then waited for 3 hours for a phone call that I never received.

Budget’s customer service is VERY unprofessional and non-helpful. DO NOT reserve a truck online, because even if you get a confirmation that everything is set up and ready to go, there is NO GUARANTEE on that. So, basically, be ware because you have to hold up your end of the contract (meaning they will charge you and take your money) but they don’t have to hold up their end of the contract by providing an actual truck.

Anthony Simons. I reserved a car from Budget through American Airlines on Saturday August 6 picking up at Norfolk Airport at 11:30 am. My reservation was for a full-size car which had been upgraded online from a mid-side car with an estimated cost of $70.76. When I arrived at the check out counter the representative by the name of John (older man in his 60’s) proceeded to guide me through the prompts telling me to sign here, sign here, sign here, sign here.

Apparently one of the screens was an automatic upgrade from a full-size regular car to full-size premium which I did not see since my expectation was that I was getting a full size car anyway. I paid no attention to the fact that it was now a premium full-size which I had not asked for. Later on after I picked up the rental and looked at the bill it was an estimated charge of $90.00 which was more than my initial quoted price.

Upon dropping the car off the next day, I brought it to the attention of the representative who told me that I needed to discuss it with the rental agent in the terminal. I proceeded to the terminal through torrential rain and spoke to the rep at the counter who apologized for the mix up and said that I should expect a credit within 2-3 business days.

After I did not see the credit, I called customer service and spoke with a Josh #38654 who stated that he could not issue a refund because I agreed to it in a contract. I asked if he could transfer me to a manager and he told me that there was no one he would transfer me to and was persistent that It was up to me to read the contract before accepting the terms. While I understand contracts, I disagreed that I should not be automatically offered any upgrades through an electronic method without verbal explanation and or confirmation of such upgrade prior to being told to “Sign here” I was in town for only one day to pick my nephew up from the hospital after an operation and I was not focused, nor did I expect to be offered an upgrade I did not want or ask for. I told the rep that this is a deceptive rental practice and that I should not be responsible for the additional $20 overage. After refusing to transfer me, I was very agitated at the lack of service, rudeness on behalf of the rep and his lack of understanding and readiness to help. Five minutes later I called back and spoke to another customer service representative by the name of Irving. I asked him if there was a manager on site that I could speak with and he said yes, but he first needed to know why I was calling.

I explained the whole situation once again and Irving proceeded to tell me that there was nothing he could do and that Budget’s policy was all based on contracts and I did not read it there was nothing they could do. I told Irving that I actually went to the ticket counter upon my return and was told by the women there that I would be refunded and that made no difference. I said to Irving that I would like to speak to a manager and he thanked me for my call and hung up without transferring me. I will never use Budget again and as a spouse of a airline attendant, I will encourage her and her colleagues to avoid Budget/Avis deceptive rental practice. While this is not just about the overcharge, it is the principal that I was treated poorly, lied to and deceived by three different Budget/Avis employees. I am not done with this.

Jennifer Harrington. Not happy right now. My parents picked up a truck in MA to drive down to me in FL. They initially were going to go with Penske but I found a better rate at Budget. They pick up the truck and it had a broken drivers side mirror.

It was documented and they were told it had been like that for the last 2 rentals. My father (retired Veteran) was offered another larger truck but he knew the fuel would be more expensive so he declined. After taking the truck, the windshield needed to be cleaned to see properly. They soon discovered there was no washer fluid in the vehicle and the wipers barely worked.

They had to clean the windshield and purchase washer fluid. Then they hit a nasty storm and the drivers side leaked all over my father while he was driving. It was very dangerous considering he was being rained on and the wipers were not working properly which was a HUGE safety concern. We called today to complain and explain our concerns and were offered $69 for our troubles. My parents were nice enough to drive down furniture for me and could have been seriously injured.

To think Budget wasn’t able to offer at the very least $250 is remarkable. Doug Brockman. I have been renting from Budget for a long time. With my traveling I there are two locations that always have problems. Chicago Midway airport budget – cars last 3 out 4 cars were not a full tank and when I asked them about it, said I could complain if I wanted. Detroit Airport budget rental – now this one takes the cake, I rent cars and they have yet to me clean (yes they are full of gas) but dirty inside and out, wine or some kind of grape color stuff on the seats – I bring it to the persons attention and they note it.

I ask for a clean car and told don’t have or this is what you get. Lastly I rented a car and during my travel a rod from a semi flew off and blew the back tire, I was on the side of the road for over an hour and when the tow truck came they just put the donut tire on. So I had to travel with a donut tire that is only suppose to be for 50 miles and drive at low speed. I still had 200 miles to, SO they do not care about safety and or customer care.

You would think they would bring you a safe car or bring you to one but nope, Tell you to have a good day and by the why don’t die when the spare tire blows Charles Young. My letter is more of a concern for Budget Rent-A-Car lack of corporate and local management insight.

I rented from Budget at three different locations a total of four times over the month of June. I had no issues with the reservations, costs, or vehicle rented. I am concerned with the lack of leadership from management at Detroit International Airport.

My first experience with your company’s shortcomings was on June 8 2016. When I arrived at the rental office, there was a line out the door. Other customers in line had said they were waiting for an hour and a half already. With only two agents working, the line was by no means going to speed up anytime soon. After an hour of waiting with little progress three other agents were added. My total time waiting was still two hours.

The agent that assisted myself was very proficient and professional. While the majority of others were at a snails pace. I did notice that there was construction on the Budget lot.

I would understand if there was a problem with navigating the area. Although the office was the huge problem with delaying customers.

The line was still out the door when I received my vehicle. My next experience at Detroit was about two weeks later after a late arrival at 2 am. Once I arrived at the pickup area for the courtesy van.

I waited 30 minutes while calling the local number(no answer). A driver from Hertz saw my frustration and told me to ask the Avis driver to see if they could give me a ride. I did and was given a ride to Budget. Once I walked across the Budget lot (which was still under construction) to the office, there was one agent and three customers. I walked to the counter and was told “We don’t have any cars.” Now the lot was fairly empty but there were cars sitting on the ready line.

While the agent gave cars to the others before me. A few others had come in and were told the same thing. I stood in line the whole time, which was only about 20 to 30 minutes.

When I approached the desk. The agent looked pass me and asked “Who’s next?” I handed her my paper, work drivers license, and credit card.

Without saying “one” word, she handed me paper work and keys to a car. Then said “Who’s next?” I was put back by her demeanor and walked out trying to find my car by clicking the remote. When I returned the vehicle a week later, the receiving agent said “Nothing is filled out!

Mileage, insurance refusal, gas purchase.” I had to go back to the office for my receipt. The agent without much of a conversation gave me my receipt.

As a stated earlier, I had no problems with the reservations or charges. But the lack of professionalism and total disregard customers in Detroit. Reflects directly on local management and corporate training. I’m sorry to say I will not rent from Detroit Budget Rent-A-Car in the future. And will discourage all others from renting as well. It is a sad representation of were your company is heading. Mark Hoeller.

I booked my rental through Southwest and was given an estimate of $262.65 (confirmation number 32106386US4). We arrived in Houston’s Hobby Airport around 10PM and then, once we arrived at the service location, we waited in line for over an hour. The agent was pleasant, but when she asked if I wanted insurance, I said NO, since I had this coverage on my own insurance. She then told me to go ahead and hit the YES key. Being tired from the flight and long wait, I did what I was told and hit the YES button. When I saw the charge appear on my receipt, I called customer service and was put on hold three times and then CUT OFF each time — after waiting nearly 20 minutes on line.

I then e-mailed them and got no response. Finally was able to talk to a representative the next day and was very disappointed with the POOR Customer Service I was given. They were not willing to take off the extra fees that should never have been charged in the first place. I did write earlier and got a response from Kay S. Who was not helpful at all. She just referred to my receipt and I wanted some clarifications but no response from her. I am very unsatisfied with the service of your agent at Reagan airport budget office for giving me mis-information.

I do have a copy of my e-receipt and need some clarification – what is the fuel service ($26.92) and optional service total non taxable ($31.50); and optional services total taxable ($66.00), charged on the receipt. When the total given to me online when I called for reservations is $196.00. Then I get to the airport and a charge for liability is added on when I already opted for full coverage online. I frankly think that your agents are rude when you call and talk to them on the phone and don’t care for their customers. I will file a complaint with the Better Bureau for this rudeness and mis information from your agents. You have given me a number to call for this dispute and you have not helped me either in sorting out this mess.

Thank you audrey cooper. Yes the budget company they are bad busniess.I rent my car july 01 and return it back on july 06 in here it is that these people still didnt return my refund. Yes they charge me extra money that i didnt asking on my rental car. I call the 800 hundred number in they told me that the deposit my money in my account on july 18 an i still didnt receive, i nerver ever seem a business that take this long to deposite money back in your account.So i am asking do any one no how can i get my money back or do any back no the headquarters number or do i need to take this people to court. Alexa Fallas.

Dear Corporate This has been the WORST EXPERIENCE EVER IN RENTAL CAR!!!! I rented a car because I was on a business trip, the following day the trunk stop working, didn’t open in any way. I call road service and because I was in a remote location and the answer was they are going to charge me to drop me off a new car!!!

I refuse to pay extra I call Costumer Service and they keep transfer my call to different departments and guess what? I went to different locations to change my car and they were “sold out”, one of the front desk persons came to check if they can help me and he find out that the thunk doesn’t work as I said, but still not cars. After days of frustration one person help me to open the trunk and leave the back seats open so this way I can remove the stuff out of the trunk, I went to other location Santa Maria Airport California and the lady said to me that she have cars but not the type I rented ( full size) and they have bigger size and they have to charge me $15 a day extra????? So I refuse and keep going with the defective car. No to mention how many calls I made to Costumer Service, I requested to speak with superior or surpevisor and I explain my story again and she said that I need to call on business hours to billing department to get a compensation!!! I said the compensation comes after you solve my problem and by the way you haven’t! Finally another location change my car and they said they are going to give me an “upgrade ” for my problem, they give me a small SUV which in many other rentals counts as full size as well, and guess what?

Another issue comes along The key was broken and I just have the metal part to turn on the car, I broke my nails it was just I shame. I went to different location because I really want to get rid off this rental car and I request that for all the inconveniences they shouldn’t charge me a drop off fee because is been a night mare so far and they said no, we can’t we have to charge you $450 drop off fee, of course I refuse because was more expensive than the rental itself, so I have no choice to keep Budget against to my will, I call again Costumer Service and the conpesation was $40 for all my inconvenience and I have to keep this rental because I have no choice! Or I will say yes I have but cost me $450 I been with Avis for very long time as costumer, I rent cars every month and I give a try to this company and I regret the moment I pick them as a second choice. I went to another location to change the shitty rental and they said they can’t change it for me and I said here we go again!

I want a SUV and bigger size I don’t care if I have to pay the difference and they said they can’t that I cannot do an upgrade even if I PAY!!! Because initially I book full size? Wanna hear more? They said oh Miss anyway bigger cars spent more gas excuse me, but is not your business, is my money and am the costumer and I should get what I want specially if I’m paying for it! PS: one more time I call Costumer Service and speak with “supervisor” and let them know how bad is the service and she said that she can’t find any record of my calls, that because I made the reservation with third party they don’t keep record on that.:: They don’t know anything about Costumer Service and they have no clue how make business and lack of knowledge of sales.

Leslie Ferris. Dear Budget, Your company SUCKS!! My husband rented a car from you, which was overpriced for an intermediate car. He forgot to use his AARP card to receive a discount. I called and ask that we be reimbursed and the rude lady on the other end of the phone said it could not be done after the completion of the rental. This was the airport budget in Philadelphia, PA.

This is wrong. I called the hotel he stayed at and they gladly took my AARP card number and gave me the discount. Your company is a ripoff and i does not surprise me that it is failing. I called your corporate number and I put the prompts in as it directed me and the recording just kept repeating itself. Great job guys, keep up the shoddy work. Pretty soon nobody will have to answer the phones. I contacted your reservation line on 6/25/2016 at approximately 12:02p ET.

I was inquiring about a 7 day reservation with one of your representatives. My question was specifically around paying with a different card than the one used to reserve the vehicle. The rep asked me in a very rude tone “what you don’t want to use your credit card to pay for it?” I responded that I did not which is what I had already explained. I then told the rep that I didn’t really appreciate the tone he was using as I was simply trying to inquire on the payment piece before proceeding with making a reservation. He then says “Oh, you don’t like my tone?” I responded “No, I don’t” and asked to speak with a supervisor.

He then said “sure” and proceeded to hang up on me. I’ve never experienced such horrific customer service in my life. Is this the norm for Budget? If so, I will be taking my business elsewhere.

Laura Schick. I have literally become sick, over the stress that Budget Rent A Car has put me through this past month. We went on vacation to South Dakota May 14-21, 2016.

We reserved a car on the Budget website about 2 mos. Ahead of the vacation. When we landed in Denver, CO, and went to Budget to pick up the car, we had to wait in line for over an hour and a half. When we got to the counter, we were told they didn’t have the car we reserved, but they could “Upgrade us to a better car for $199!” We asked when they would get the car in that we had reserved and were told it would be at least 2 hours. The man at the counter asked if we wanted to upgrade. We were so frustrated, hot, and tired we were considering it. He offered a discount on the upgrade to $99.00 and we agreed.

My husband checked out the car and familiarized himself with the cars difference from what he was used to driving (screen monitor, push button start, etc.). We started pulled the car out of Budget and on to the road and the “check tire light” kept coming on. It said it had air but was low, so we planned on pulling over to the first gas station we saw, to put air in the tire, which we did. We kept having to do this every 20 mins. Or so, until we hit out hotel in Cheyenne, WY. When we got there, we called Budget and roadside assistance.

The man we spoke with at Budget (in Denver, CO where we rented the car from) was extremely nasty and unhelpful. We told him we were on the phone with road side assistance also and they suggested we call him (they were on another telephone line at the same time).

Roadside assistance was extremely helpful to us, being we were halfway across the country from home, in an unfamiliar area, with a car that was unsafe to drive and had been rented to us in that condition. My husband would have gladly changed the tire himself, but there was no spare tire in the car we were rented. Roadside Assistance also called Budget in Denver, CO, and they let us know, that they would come and tow the car and bring us a comparable on in it’s place.

They let us know they would leave the keys at the hotel front desk for us. They also let us know, that we would not be charged anything for the services, repair, tow, or any other charges. It should be noted, that the man we spoke with at Budget in Denver, CO told us that we could continue to drive the car for the entire week of our vacation, as long as we kept it under 50 mph. The speed limit out there is 75 mph!

We were on the phone in the unsafe vehicle outside our hotel for 1 1/2 hours straightening out this mess, and securing another vehicle and checked into our hotel very stressed-out and tired. WE WERE RENTED AN UNSAFE VEHICLE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! After we returned home from vacation, we received a letter/invoice from Budget, stating they were going to debit the account we rented the car under $283.16 for the repairs and associated fees for the malfunctioning car we were rented.

I called them three times over the week I received the letter, refusing to pay the charges, and let them know not only was I told we would not be charged by Roadside Assistance, but that WE WERE NOT RESPONSIBLE AND WERE RENTED AN UNSAFE VEHICLE!!!! A dispute was opened up.

I asked to speak with a supervisor and spoke at length with David Murphy and he said he would research everything and “reach out to me in a couple of days”. It is now five days later, and they went ahead and debited my account the $283.16, WIHOUT MY PERMISSION!!!!! I have met with my bank and they are going to go after our money and open up a dispute on the charges. I have become very stressed out and physically, emotionally, and mentally sick and frustrated over this situation, and frankly cannot spare that kind of money. I WOULD LIKE THE CORPORATE OFFICERS TO SEE TO IT, THAT I AM REFUNDED THE ENTIRE $283.16.

IN FACT, I SHOULD BE REFUNDED THE UPGRADE FEE OF $99.00 FOR A CAR I DID NOT RESERVE!!!!!!!! I am disgusted with Budget Rent A Car, and I am going to spread the word to the numerous people I work with who travel regularly on business, and rent cars, to STAY AWAY FROM BUDGET!!! I will expect to hear from you soon, with resolution. If I don’t, I will be contacting my attorney. Sincerely, Laura V.

Schick Gilberto Bilbao. Budget broke ‘my budget’ –>Confirmation # 27489352US2. Dear Corporate, I’m hoping I can get an answer from someone. I’ve had the worst customer service with three of your “supervisors”. How this all began was me picking up the car on June 4th from Orlando international airport.

We waited a very long time and was told at first they didn’t have the type of vehicle I rented. Finally they found a car and we left the airport. We returned it the next day before we left for the cruise on the 5th. When we returned it, they didn’t even show I had a car rented with them. It took forever for the lady when we dropped it off and she still couldn’t find the car.

Gave me a number to call and said if you have problems contact them. I even reserved a car for when we got back from the cruise before we departed. We went and picked up the car on the 9th this time with no problem. On the 15th I get a charge for $295.86 from Budget and then my one day charge from the 9th when we got back from the cruise.

I only had the car a total of one day two times. Call customer service and got charged for the 4th to the 9th plus my June 9th rental. They were charging me for a whole week!

Trevis said he was going to refund my whole total of $295.86 for my trouble and I would see the refund in 1-3 business days. Today is the 3rd day and I called back and was told they had no notes in the system from Kimberly and that they wouldn’t refund the whole amount and my new balance was $88 and some change.

My rental was only $44 and some change and they were going to charge me for two days because of the return. Kimberly was rude and not very helpful and didn’t seem to want to help me.

We only had the car one day. So I contacted my bank for a dispute. I later called Budget back and spoke to Megan who said they tried to process my refund but since I called the bank it wouldn’t go through. I am going to contact my bank to cancel the dispute, but they wouldn’t credit everything back as Trevis had mentioned on Thursday the 16th. They needed to pull the call to see what was said, but when they find out thats what he told me, they still wont credit everything back. I was also told that Trevis wouldn’t have lied about the refund and he wouldn’t have said it would be for the full amount. I was lied to and it’s not right!

Budget took almost $300 and didn’t seem to care when they would put it back. Plus the first time I called on the 16th when I saw this charge, it was never documented or even refunded to begin with! Every person I spoke to didn’t seem to care. Why should I have to wait so long for a return on Budget’s mistake? It’s not right! Plus the first car was disgusting and had a huge stain on the ceiling of some sort and the second car had no gas!

Which I was also told I would be refunded for and didn’t see that either! This is ridiculous and someone needs to help out and get this taken care of! ORIGINAL MESSAGE AT BOTTOM OF PAGE From: John Sent: Friday, June 17, 2016 2:04 PM While I do appreciate that you made an offer for a refund, I don’t believe it is a fair offer. Ok, I can work with that. Drive Line Shimmy? Ok, I slowed down.

BUTThe carbon monoxide fumes entering the Cab thru the gap on the floor, causing me to shut it off when stuck in traffic, could have been fatal. I take that issue very seriously. Someone who didn’t notice that issue and drove with the windows up could have died in that vehicle. I will be glad to send you the photos I took of the Cab, along with all the identifying numbers of the truck., as well as the recent truck service sticker. I’m thinking a full refund should be in order. Please feel free to call my cell @ 412-527-8xxx to discuss further. Thanks John From: BTR – Customer Service [mailto:BTR-CustomerService at avisbudget.com] Sent: Friday, June 17, 2016 12:19 PM To:, John Subject: Re: A really bad rental experience-xxxx (KMM1313L0KM) Dear John, very much appreciate your taking the time to tell Budget Truck about your recent experience.

On behalf of our entire team, I sincerely apologize for the mechanical problems you had with your rental truck Budget Truck strives to provide a mechanically sound, well-maintained truck fleet, and your experience is not typical. We are sincerely sorry that you were inconvenienced, and extremely disappointed that we fell short of your expectations.

We are able to go ahead and refund back $50 for the issues that you had. If you would like to accept this please do let us know and we can get that processed for you. John, Budget Truck strives to go the extra mile to give each of our customers a positive experience that includes a well-maintained, dependable truck delivered at a reasonable price by a friendly staff. Please allow us to serve your rental needs in the future, and we will do our best to make it a more positive experience. Thank you, Cynthia Level 2 Customer Service Agent 31426 Budget Truck Customer Service Team avisbudgetgroup 4500 South 129th East Avenue, Tulsa, OK 74134 Tel: (800) 462-8343 (Option 1,5,2) Fax: (303) 824-3087 Email: btr-customerservice at avisbudget.com P Consider the environment. Please do not print this e-mail unless you really need to.

Original Message Follows: ———————— THIS IS IN REGARDS TO MY RECENT TRUCK RENTAL. John —One way rental from Elyria South Storage to drop off at Horne’s Auto Service, Canonsburg, Pa.

06/13/16-06/15/16 I dropped it off on the 14th at Horne’s automotive. CUSTOMER REFERENCE # 180831832xxxx. TRUCK #227291. US DOT #1092543 picked this truck up in Elyria, Ohio at 1PM on 6/13/16 and drove it to Sandusky, Ohio (approx. 30 miles.) Spent the rest of the day loading it and departed to Pittsburgh @ 7pm.

And that’s when the fun began. By far and away, the worst vehicle I have ever rented. 1-The wiper blades appeared to be original, and I could not see out the windshield due to the streaking when I encountered some rain. 2-The Air Conditioning System did not work at all. It was 80 + outside and 90+ in the cab.

If the system was switched to Vent, it blew Hot Air. This made for a horrible driving experience. 3-So I reverted back to the old 2/60 ventilation system. 2 windows opened at 60mph. Not pleasant at all. I needed ear plugs due to the wind noise.

4-It was difficult to maintain 60 mph due to the bad drive line shimmy that wanted to toss you out of the seats. I’m not sure what was causing that. 5-This item was the worst.

There was a 2″ gap between the floor of the Van Cab and the base of the Box mounted to the chassis approx. I could see daylight behind the seats at the floor level. It appeared that a piece or cover was missing along the floor. Now you would think this would have helped air flow thru the cab in light of the A/C system not working?

I HAD TO SHUT THE VEHICLE OFF WHILE STUCK IN CONSTRUCTION ZONES BECAUSE OF THE CARBON MONOXIDE COMING THRU THE GAP. This resulted in me getting about maybe 8 mpg as it took almost 29 gallons to go 230 miles!!!!!!!! Refilling the truck when turning it in cost $75.00! 6-The inside of the vehicle box looked like someone hauled broken bags of cement mix. I did not discover that part until I started loading the vehicle. Swept it out and loaded it up. So you might be asking why I did not report all of this to the renting dealer?

Other than the dirty box compartment, I didn’t discover all the defects until I left after 7pm to go back to Pittsburgh, and my rental dealer was closed. During the first 30 mile drive from Elyria to Sandusky in the afternoon, I was trying to get acclimated to driving a much bigger vehicle than normal, and did not notice all the issues. Why didn’t I try to get another vehicle?

I only had 2 days’ vacation scheduled to get my son moved back to Pittsburgh. I did report all of these defects to the drop off dealer. He stated that he would have the vehicle immediately sent to the Budget Servicing Dept. I have photos of the gap in the floor. The funniest thing of this terrible experience? The sticker on the back of the interior Cab states that the vehicle was serviced only 3000 miles ago. I just have to wonder what they serviced.

My name is Grace James. I have had the worst experience with the Budget people and it seems that the corporate office does not look into these issues or that the agents really do not care.

I called the Budget office and the two people I talked to were very nice and helpful. They told me that the end payment would be $196. By the time I got thru with this whole affair my bill turned out to be $261.83. I had to pick the car up at the Reagan Airport in Washington DC.

I live at Woodbridge in Virginia about 30 miles each way, which means I drove 60 miles to pick the car up. I wanted a 6 passenger car and was given a Ford Explorer SUV online. By the time I went there to pick the car they gave me another GMC SUV since the person before me drove off with the car that was assigned to me. The agents on the phone were not helpful at all.

Each agent would transfer me and each agent would ask me the same question over and over again instead of just looking up the confirmation number. I had massive problem when it came to returning the SUV. Instead of driving the 30 miles and I just wanted to return it to the comfort inn at springfield Virginia and for that it would cost be upto $930 some which is ridiculous.

They were not helpful and couple of times the agents would hang up on me which meant I had to call back or would be kep on the line as they were looking up for information for long periods of time. Nobody is ready to listen and would just hang up the phone.

I would like to speak to someone from the Corporate office urgently. Please call me at 202-459-XXXX as soon as you can. Please don’t treat your customers in this manner! Grace James Melonie Bell.

I wrote Budget several times! Finally I had to write the CEO and other execs. They charged my credit card 5 times the amount and rented me a filthy car with God only knows what th the stains in the seat and trash in trunk. Good Day Mr Nelson I am writing you in reference to a situation that I can not seem to get resolved with your Company Budget. On May 5, 2016 I picked up a rental at the Hobby Airport In Houston Texas around 1AM once my flight landed. It was very dark in the garage and I was tired and looking forward to driving the 48 mins to Sugar Land to check into my hotel for a early morning meeting. I have rented cars from Budget multiple times before.

I have never had a problem of this magnitude until now. The next morning, my meeting was pushed back till around 12 noon. I left the hotel and got in the car Only to find a very FILTHY STAIN seat and trash throughout the vehicle.

There was a cup in the holder, and trash in the trunk. I called immediately, and was told to bring the car back to the carport.

Of course I informed the CSR of my distance from the airport and that the car was being returned within hours. However, I did want this on file. He promised it would be handled upon its return. I was forced to sit in this disgusting filth driving around and to the meeting and airport. Not to mention the evening prior. As my coworker drove all I could do is feel sick that I had NOTHING to sit on and not touch this mess.

I was also angered that the car was rented this way, and because I was exhausted we didn’t notice the trash until that late morning when we got in the vehicle. In addition to the FILTH, I called multiple times on this very issue and could not get a Supervisor on the phone. Weeks later I receive a call and I was told you OVER CHARGED my credit card by over $370.00. Needless to say, I was angered beyond help, because this would explain why my card was not accessible for weeks after my return. The Supervisor stated the car was also not returned until 4 or so days later well after my coworker and I returned to California. Meaning, it appeared I kept the car for an additional 4 days when I got on a flight home at 5:30 pm on May 5th. I explained to her that when we arrived at the airport May 5, 2016 at 5:30 PM we were told by a tall African American Man working there that the system was down and his he could not give me a receipt at the time.

He stated one would be emailed and mailed to me. I thought nothing of this gave him the keys and proceeded to the terminal. To find out weeks later of this MAJOR error on BUDGET part, as well as the BOGUS charge on my account was disheartening.

I also felt incredible angered that no one called to inform me of the error and resolve the filthy car issue. As I mentioned earlier, I’ve called and written several letters to your Customer Service Department. In return, All I get is general generic “So glad we’ve resolved your complaint and theres nothing more we can do” letters. This even makes me more angered because you don’t even take the time to call, or email me a personalized letter stating the FACTS. To date you’ve refunded my the bogus amount charged and never followed through with your promise to compensate me for the nasty disgusting car you rented me. Let alone all the time and money wasted writing calling and the inability to use my card due to your RIDICULOUS ERROR. I am asking your office to PLEASE CONTACT me immediately to resolve this issue and at least follow through with the promises made by your Customer Service Staff.

Thank you in advance for your cooperation, I look forward to hearing from you. Melonie Bell Alex Smith. Reserved a 26′ ft. Moving truck to drive from Corpus Christi, TX to MD on April 27, 2016. Ordered a hand truck and 24 moving blankets. Picked up truck, no hand truck (had to go back to location to get the hand truck) and was told “no moving blankets”! Leave in AM, get to the middle of nowhere in MS and turn on headlights; work for 30 seconds, hear a popping noise, smell smoke and lights go out.

Called Roadside Assistance, two hours later guy shows up. Said it was fuse, he doesn’t have any and he’s going to have to wait until auto store opens to repair. Had to get a hotel room. Morning comes, puts in fuse, headlights work and we’re on our way. Travel to VA, where same situation occurs; turn on headlights, work for 30 seconds, popping noise, smell smoke!! Didn’t call Roadside Assistance as we knew it would be two hour wait with same result.

Make it to MD Saturday afternoon! Called Roadside Assistance to have someone come out on Monday to fix headlights.

Guy came, said truck had been in an accident, harness needed repair, and he would do his best to fix headlights. Tuesday we moved and, once again, same problem with headlights!! Called Roadside Assistance, 10:00 pm, told them we were not driving this SAFETY HAZARD of a truck and they could come get it, along with the car trailer that we rented!! And trying to deal with “customer service”, and I use the term lightly, WAS HORRENDOUS!!! Macx Video Converter Pro Serial Keygen Crack here. NEVER, NEVER rent from your company again!! Want FULL REFUND for the SAFETY HAZARD you call a truck!!

I picked up a rental car and was never given a walk around to inspect the car. I noticed a few scratches but nothing major. As time progressed I noticed my bumper was falling off, since I had no prior knowledge I assumed the valet at the hotel I was staying at had damaged my rental so I filed a claim which took extra time to investigate since it was Memorial weekend and everyone was gone for the holiday. Upon inspecting the vehicle after the bumper completely fell and was dragging, we noticed tape was keeping it together!! After complaining the company said it was my fault because I should’ve switched out the vehicle the first day I noticed, however the hotel wanted it there for their investigation until they realized it would take longer than I was in town. The manager Todd Neil at Budget in MKE airport brushed me off saying I had to call the reservation line to be transferred to corporate in order to be compensated for the inconvenience, who told me they couldn’t do anything but file a complaint and will ensure the car is off the inventory.

The man I spoke with begin getting nasty because I questioned why was I told to call him and what was he going to do for ME. That man along with the manager Todd tried to give me some lame excuse about special rates when the rates were normal Priceline deals nothing extra was given. An agent overseas assured me I wouldn’t be paying for the rental (he first offered $25 off) because he saw my frustration with the safety hazard (the rental also had some sort of electrical problem) however I was still charged the full amount. When I called the MKE airport location again and requested Todd follow up with me I ended up getting a call from a woman rep stating Todd wanted me to know he’s not going to call me and he’s not dealing with me because it is what it is, I told her I’d still like for him to call, she repeated herself and stood firm that “he’s not going to do anything about this you already got a great rate on the car” I then told her to STILL have Todd call me because I wanted to talk to the manager I was working with not the messenger, she hung up on me and I never got a call from Todd. We made reservations on line to rent a car in Kauai, we wanted a Ford Fusion and they are one of the companies that offer them, we called to confirm that was we where going to get and the customer service person told us that was not what we rented we rented a buick which was not even an option. When we made ther reservation it clearly said Ford Fusion and even showed a picture of one, he got very rude and us that we did not have any idea what we where doing and if we really wanted the Ford we should have reserved it, he then went on to say that he could change th reservation to the Ford and it would cost 5.00 more and per day and said no just 5.00 for the total week we rented for.

So for over 5.00 he made us feel stupid and was very rude about the hole transaction We tried to call the corporate office to file a complaint but through the corporate number you can reach anyone. Every time try one of numbers it says call back later or just hangs up, makes you understand the people in the field offices are rude and don’t care when corporate doesn’t care either about talking to there customers Last time renting from Budget but I am sure they don’t care Howard. Defective truck rental requiring road side assistance, bodily injury. I reserved on May 12th and used your budget truck on May 16th and was treated poorly, by 7 different customer service reps; within a 2-day span. I traveled from Raleigh, NC to Dallas, TX and it was an unsafe ride. I had to call for roadside assistance and wait 2 hours.

I have been given the run around by all and staff and have been passed around from one rep to another with now corporation or professionalism in place. I was traveling in a unsafe truck that needed head lights replaced, jerking motions, reduced speed; without my doing, no good lighting for night driving, and steering wheel that had to held with tightness in order not to crash. I had to hold the wheel so tight; that now my shoulder and wrist are very sore. I may have to go to the doctor and was told by the tech Claude that wheels needed a new belt, that’s why the wheel was shaking so bad, but I could make it for the next 4 hours. I had to wait 2 hours, for tech to look under the hood, wipe the lens, look under hook, check tires, and diagnose issue. I spoke to several people and the last was the supervisor named Israel. I was insulted when I brought this to the attention of the supervisor.

The treatment that have received from customer service reps. And management for the reps. I have physically been scared; my hands, wrist, arms, and back are still hurting from struggling with the malfunction of the steering wheel and gears. Had to hold the steering wheel with much pressure, because it had to held towards the left; just drive ahead; without varying off the road.

I had to pay for a hotel room due to my physical discomfort, lights not working and having to use high beam lighting. I had to wait 2 hours for roadside assistance the next day. Roadside tech “Claude” stated the belt around the wheel should have been replaced and truck had poor maintenance.

He had to wipe down the lights, but by that time it was daytime. He ran a diagnostic and put each side of the truck on a pulley to look under the truck and looked under the hood. He wasn’t sure if I could switch out the truck because mines was full; so I had to call customer service again and got no help there, but was transferred a lot.

On flat land truck would also slow down from 65 to 45/50 on its’ own and than come back up to 65 and this is while my foot is completely touching the floor. Truck had no reaction. Truck from time to time would jerk me back and forth for no reason and happened a lot. I took the journey by myself and it was very scary; I felt so alone and BUDGET was not there for me. I would like a complete refund and an apology for the inconvenience, physical pain, and mistreatment I encountered. I did a prepaid rental with Budget for 5/9/2016 pickup. I had a 20 dollar coupon but was told I could upgrade to a premium car which would be a better deal and I could only use one coupon.

I needed the premium car to start with so I took that deal.. When I looked at my reservation there was a different car (full size) listed or something similar so I called budget (lical) to inquire. I was told they had no premium cars at that location and never had. I asked to then change my coupon to the 20 off.

I had to call customer service for that. The agent kept telling me why I called and I finally asked her to just listen to me. She couldn’t help so I asked for a supervisor. She sent me to another agent instead.

She was in Jamaica after several calls and playing the waiting game I got an agent who offered to take off the 20, but it only took off 10. I told her it should have taken the entire 20 off but was given the whole rates change garbage. I asked for a supervisor Albert wh was extremely rude and said that they work fast so they make mistakes besides he argued I never had an upgrade then said they were sold out at that location and he couldn’t help that.

I informed him that they never had premium cars at the location where the car had been booked.if that had been revealed in the first place I would not be having this problem because I could’ve gone to a different company to begin with. Too late to start over at that point and too costly. I’m being told I have to take a smaller car than what I asked for to begin with. I said I should get the entire 20 dollar discount and all I was being told is that their policy is quantity over quality and speed over accuracy. I asked for his I’d number. He yelled you can go higher if you want to and I said that is exactly what I would like may I have your I’d number pleasehe hung up.

I called back got an agent who i askedfor the number to corporate. She asked if there was a problem I told her yes and she snarled I just asked you a question. I said and I answered ityes there is a problem may I have the number. She connected me to the corporate leasing program office.

I called local and they gave me other customer service numbers. I called one of them got a supervisor explained to him I was past irritation and he found that funny. He ended up giving me a number to claim the other 10 dollars I was supposed to have gotten in the first place. I had to return the car then call and give the agent the number and my money would be.refunded. I called only to be talked down to again. I was told the coupon had already been taken off and when I explained that this was different he was nasty and said I would have to call back tomorrow.

I have yet to get my discount and I cannot get through on the corporate number to complain. I spent more than 2 hours on the phone the first day and about 25 just trying to get that last 10 dollars that never came.

Budget customer service is terrible to work with. I can’t believe they have stayed on business this long. I feel I deserve another one week rental at no charge. Restitution must take place or Budget will not get anymore money from me and I will be sure to spread the word. I am so disappointed in this experience.

On July 28th I made a reservation on line. I tried to prepay online and there was a problem so I called Budget to ask if I could pay over the phone. I asked if it would be a charge for that and was told no.

He originally told me he could not find my reservation so he made another one. When I got off the phone I noticed the other reservation (the Original one I booked on line myself). I was quoted by the agent a charge of $98.37 for the weekend.

He said there was a special. I told him I wanted LDW on the car and he said he had added it. I asked for the new price. He told me it was the same. He kept asking me to spell my first name.

He then charged the card for 98.37. He then told me I had to pay at the counter.

I called back to confirm the reservation. Another agent quoted me $166.66. I was tired so I gave him my card number. Later about 1:00 am I noticed the card had charged 98.37 and 166.66. I called back to ask that one of the charges be removed. He told me to call billing in the morning and that they opened at 7.

I took the number and called at 7:05 am. The recording said they were getting a high call volume and have to wait for 10 minutes to speak with someone. By this time I had called 6 times only to be hung up on by another agent. I called back and of course each time you have to go through a phone tree. I explained to the agent what happened again. He was the 7th time I called.

He then told me to call billing and gave me the customer service phone number. I called that number and got another agent. She gave me the number to customer service which was the same number I was given for billing. I told her I had already called that number. She said one of the charges would be refunded in 24 hours and to call the customer service number again.She said do not select any options and I will get an agent.

I also told her I did not want to wait 24 hours. We were disconnected. I finally got an agent on the phone told her what happened again. I was told to fill out an email and send a copy of the 2 charges on my card. I asked for a discount for the poor service and was told they would not give me one. I got a response that said it would take 3-7 business days for a response.

I want the rate I was originally quoted. I asked for a discount because of the calling and being transferred only to end up calling again. By this time I had been on the phone for an hour.

I felt this would never happen so I called corporate only to get another phone tree which repeated itself. If I didn’t select an option it hangs up.

I am angry and want the $166.66 removed from my card right now. Still waiting. Steve Rickard. I had to move some furniture from Florence, Al. To Atlanta and reserved a truck in Florence for 5/19 at 9am. When I got there at 9 am, I was told the truck wasn’t there, it was being brought in from Nashville and would be there in about two hours. I got on the phone with customer service and was first offered a $30 discount.

When I told the customer service rep I didn’t think that was enough, he told me he could give me two sixteen ft. Trucks instead of the 26 ft. Truck I reserved, but I would have to have a second driver. I told him I had no second driver and that would mean that I would have to fill up two trucks instead of one at the end of the rental. He then told me a inventory manager would call me within two hours.

I called one and a half hours later and was told I had to wait another 30 minutes. I decided just to go back to the rental place and wait. When I got there, the truck had just pulled in from Nashville and it took them til almost 12:30 to actually drive off in the truck. I called customer service again and was told that they talked to a inventory manager (who never called me as promised) and they were going to give me an extra 40% discount off my already 10% for a total of 50% off the full rate.

When I asked what the full rate was, I was told $308 dollars. I told them they didn’t charge me $308, they charged me $188 and that’s what they should give me the discount on. He told me that rate was no longer available and so I said again that they should give me the 50% off the rate I paid, at which point I was told I was just talking in circles now. So I figured it up and the 50% discount off the full rate was $154.00, about the same discount as I was offered to begin with. I told them just to charge me what they were gonna charge me and I would call corporate when I finished the move, they had already put me three hours behind. I made the move, unloaded and returned the truck early because the drop off location asked me to because they had a customer wanting to rent the truck early the next morning, although I could have kept it til 12:24 the following afternoon.

I called corporate customer service this morning, 5/24/16 and explained the entire story to them. I was told they gave me a 50% discount already but could go another 15% but that was it. I told him they should have given me the 50% off the amount I paid, and was told that rate was no longer available.

Same story, same ending. I told him to keep his extra 15% off and I will make sure on their web site and through social media that I let everyone I know what a disreputable company Budget is. I understand things happen sometimes but as a business owner, I would have made it right with my customer. Budget doesn’t seem to care one way or the other, so I will let them know my dissatisfaction with their company through the internet. DON’T USE THIS COMPANY IF YOU WANT TO BE TREATED FAIRLY! Before leaving Milwaukee WI I made reservations with the car company that I was using there that I rented the car from and gave them my pick up time and date. When I called to be picked up they told me it was after there pick up time as well as out of the 5 mile area that they pick up in Sooo I got a ride there and got there at 5:35 they closed at 5:30 – on top of the fact that I had called to tell them I was coming after they denied me a pick up – the person that gave me a ride clock the miles to find out that it was NOT out of the 5 mile area – So 5 mins.

Late after coming across the country and not having a ride using your company in Wisconsin and then trying to use them here you would think that customer service would be better and allow me the 5 mins. AND the person was still there so they could have given me the car. I will be contacting the Media – Facebook and Every place I can find the Budget and their associates on the internet to see how many others have had problems with them and then re–enter this info. Over and over again for a 12 month time frame to see how that will affect the bottom line – I would like to hear from you to see what kind of resolve can be worked out before our research to find the others that might want to join us – I am trying to reach 60 mins.

To see if this is a good story for them once I can get a number of people to tell their stories of using Budget and the others like or with you – Please advise as to what you are willing to do to resolve this issue ANYONE READING THIS FEEL FREE TO JOIN OUR FIGHT ON THIS COMPANY WITH SUCH BAD SERVICE Diane Janeway. I am VERY disappointed in the Service given to me by Budget. There are some processes that need to be reviewed! I made my reservation on-line and prepaid. Total cost $133.14 for 2 days.

Travel on the day was double the time it normally takes so I called ahead to ask if anyone would stay at the office until I got there which would have been around 15 minutes beyond closing. Answer was no! I guess the DMV will not allow transactions beyond 7PM. There needs to be a way to check in and do this automatically. No one on the phone while driving (hands free) would help me, except for 1 young lady, Opal, who really tried to figure out some options. Then I was also told that if I didn’t make it, I could request a full refund. Never made it, so went to my destination and the next morning worked my way to the Budget Office in Fairfield, CT.

Was given a Hyundai to drive (not the Ford Fiesta that was on my reservation). So now I only had the car for a day. I guess the return was over the 29 minute late window so now I was charged an extra day ($48). So a 2 day prepaid rental turned in to a $129. 1 day rental.

Absolutely ridiculous and no one would help and/or downgrade it at any amount. I feel totally ripped off and not treated properly by ANY of the customer support folks and no one would try to do anything, it was not their problem/fault or whatever else came up in the conversations. I will NOT use Budget any longer. I would have been better off with Uber, Hertz or Enterprise/Dollar, etc. I believe it is time for management to really take a look at the structure and get back to the reason the company was started in the first place.

David Lamarr. Rental from Sacramento air port at Avis.

Wish I would have read some of these before renting from Avis. I would have went somewhere else. I did not want insurance, mine will cover me and that was explaned to them, but was put in under loss damage waiver. We all have come from flights and some long ones, we have all ben to the air port made are flights and just want to get a car and get to where we are going after standing in another line.

So many mistakes were made. And Avis knows we just want to get our cars and go. So I was charged $51.00 for something I said I don’t want. Come to find out the people behind the counter make commission on this.

Here lies the problem commission. They also know when returning a car we are in such a hurry to get the car back get over to the plane and just get home we wont noices these thing and they make more money off of us. Next is trying to get someone on the phone to fix it, then you are told it can take 7 – 10 to get an answer, I hope you people don’t belive that Megan Williams. I have rented from Budget.com several time and have always used the pay now feature to secure a cheaper rate. I attempted to do it this week and was told my credit card CVC number was incorrect. I made a second attempt and told the same thing. I waited until the next morning and tried again and was again told my information was incorrect.

I called my credit card company and was told that my card was charged 5 times for the same amount from budget. I called budget 20 times, between yesterday and today, and was hung up on, given the run around, and talked to very rude and disrespectful by the customer service agents and supervisors.

My son is playing in a National tournament tomorrow and my credit card has been tied up by budget and none of their employees can help me. I will never rent from budget again. India Joyner. I would consider myself a loyal customer to budget. I rent vehicles every other week from different locations. I ran into an issue behind the gas. I paid $31.00 for a day rental, wasn’t properly set up to bring the car in on empty.

I returned the car on a half of tank. I was charged $101.00 for a 1 day rental. I called Customer care to see if they could help. I was willing to pay for gas but 100.00 in gas for a Kia Soul I was told by a Supervisor by the name of Lewis he isn’t willing to help, also was’t able to give me the first name of any other supervisors.

If the Customer Service Supervisors treat their loyal customers like that. Please choose wisely what rental place you rent from. I’m definitely changing mine. We just returned our car rental today to the San Diego Airport Budget at 3355 Admiral. We were happy with the car and the cost was fair, no problems with our pick-up.

However when returning the vehicle I was blown away by the lack of customer service from the manager on duty, Michael. He was extremely abrasive and harsh in speaking with us from the moment he opened his mouth. There were two marks on the car which were 100% on the car before driving off the lot but we did not make note of them unfortunately. This wasn’t a problem for us as we purchased the car insurance, but Michael treated us like criminals. His voice was raised the entire time we had to deal with him( felt like he was yelling), he walked quickly ahead of us expecting us to follow and talk to the back of his head, he threw paperwork in front of us without explaining what anything meant. I’ve worked in customer service, hospitality, for 10 years and these are all signs that the man is bitter and hates his job.

His attitude does not seem to reflect on his employees yet, however it needs to be addressed ASAP so it is understood you do not treat your paying customer this way. I am sure this is not typical of budget service as no company would stand by management of this kind, however his attitude reflects terrible on the Budget Brand. He needs a wake up call from higher up management before his attitude trickles down to his team. I hope this message reaches him before he ruins more Budget experiences. Thank you and please feel free to reach out with further questions by my email provided. Robert Small. We have rented from Budget on several occasions but two are worthy of note.

At Christmas time 2015 we rented at Tampa Airport & on the way later to Saint Pete noticed pick on the drivers side of windshield. Later the pick spread into a crack on the windshield.

We went into Budget office in Saint Pete and the man told us no other car available to keep driving said car. Later returning to Orlando Airport it was a nerving drive with the windshield the way it was, as it is a serious safety hazard. In April 2016 we rented a Budget car at Tampa Airport it was to be returned April 26th but circumstances made it necessary to return it April 22nd. Contacting Budget was an experience as the girl was anything but helpful and advised the four additional days would have to be paid for.

When inquiring where Corporate office was I told in Oklahoma where she was ( I guess they left New Jersey). It would appear something could have be accomplished by this girl such as ” don’t worry we will not charge you due to the circumstances” but no she had quite the attitude problem. Maybe just maybe another occupation may better her personality. There are several car companies in the State of Florida as we make trips there approximately 7 to 8 times a year. My businesses an family will not be renting from your company again.

Get your staff an act together. Timesha Williams. I rented a car one way from Virginia to Pennsylvania I picked up the car on Saturday at 9AM drove the car to Pennsylvania and drop off the car at 2PM, at there location expecting that since the car has been used just for few hours I will be charged one day, to my surprise I was charged two days since they don’t open the next day until 10AM but rather that to charge just one hour they charge me for the hole day, just to reduce it to once hour when I called there customer service, this is a shady business I have never seen anything like it, I will never rent a car from this company ever. ENTERPRISE IS BETTER. Budget rental car is a shady lying company. I stood in line for an hour watching the employees try to sell extras to customers, which is fine, i believe in making money (honestly) however, the lady told him no 15 times and then he tells her that she has to take insurance because her insurance will not cover it.

That was a flat out lie! I get to the counter finally and was charged $20 extra for pre paid gas that i asked 6 times if i had to have it and was lied to and told yes. I believed the lady and took it to get out of there.

As i get to drop it off at the nice location, the ladies tell me that i didn’t have to take it and they are actually tired of them putting it on there because they have to go in and keep taking it out for customers and cost them a lot of time and headache. Again, i don’t mind making a profit, but don’t do it dishonestly. Now i was also told i could go through the tolls and it would just be added to my card, well a $.50 toll cost me $4.45, when i call budget to talk to them about it, they say they don’t even see the charge on my card, well, i am looking at it, why can’t you see it!!! The place is a joke and should not be in business if they are lying to customers.

The guy told me he was transferring me to someone who could help at the corporate level and another lie!! I was transferred to some recording that said to call back later!! Listen to this budget, i won’t ever rent from you or any of your other companies, EVER AGAIN!!! I rented a car from Budget at the Denver Airport. When I returned the card on Monday, March 28th I left my E-ZPASS MD transponder taped to the center of the front windshield. I have been trying to talk to a human at that location since Tuesday and have been unsuccessful.

Along the way I have dealt with one of your customer service billing people who filed a lost and found report for me. He did the job you would have expected him to do.

Either the Denver operation has my transponder or one of your employees tossed it away as too much trouble. Please contact me and let us try to resolve this problem. Shantrice Drake. Worst customer service ever! Never again will I use this company or recommend then to anyone else!!!

You would think being a well known business, you would want to keep your customers happy, right? On March 6th, I rented a truck from michigan.

My reservation quoted me at $760. The woman who checked me out had charged me $944. When I asked why it was more than my reservation quote, she was unsure but stated it depends on the available trucks on that day. And that I would have to call customer service once returning the truck and my trip was complete. Once turning in my truck, it was brought to my attention that I was charged a daily $25 youthful driver fee. Which at the time of picking up my truck, I was told it was a ONE TIME fee of $25. After multiple times of speaking with customer service representatives, and getting absolutely no help I called my pick up location to speak with the woman, Corliss, who was the one that checked me out.

She in fact stated herself that she had no idea it was a daily fee and sincerely apologized for that mistake & therefore was not able to properly provide me with the correct information during the time of my check out. Apparently that doesn’t matter to the company because I signed the contract. So because the woman was misinformed of her own company rules (and will admit to it) I, the customer am the one who gets screwed. That is great business Budget.

I rented a vehicle from Budget in Atlanta GA airport. Before leaving with the vehicle, I noticed red paint splatters all over the hood of the car. I made note of the red paint and upon leaving, I told the exit attendant (Kevin) about the paint. When I got out to show him, I noticed a scuff mark on the right rear panel. I told Kevin that I found “something else”. He asked what it was, I told him.

His reply was, “we’re not looking for things like that; we’re looking for big chips, dents, etc.”. I told him that I was noting the paint anyway to be on the safe side. Kevin’s response was” I agree, we have a lot of foreign students driving these cars. If they damage them, they will have to take a drug test. Therefore, they don’t report it”. We laughed and I left. When I returned, the “manager” checked me in and said that I damaged the vehicle.

I told him that I did not and explained what happened. He practically called me a liar. When I asked to speak with a manager, he stated “I am the manager”.

I asked to speak with someone other than him. He left, returned with Josh.

As I’m talking to Josh, “the manager” returns and says “there’s chips in the windshield as well”. Now I’m distraught. What kind of customer service is this! Both Josh and “the manager” is calling me a liar and looking for additional damage in front of other customers as if I were a criminal. I explained that I am a professional that rents cars frequently from Budget/Avis through my employer. I plan to file a complaint with the corporate CEO and NEVER use Budget again.

By the way, on my last visit, I left my garage door opener and cellphone charger. I walked to the terminal, came back (less than 10 min.

My items were taken from the car and no one saw them??? Jeffrey Duncan. I rented a truck from February 28th to march 1st 2016. They told me it would be 89.99 for the 3 day rental and then.69 per mile.

Total was suppose to be $259.73 plus insurance. No big deal right? My husband was driving from Orlando to ft pierce then back to Orlando. Everything was going fine until mile marker 185 when the truck started losing exceleration.

I had to pull over because it wouldn’t move. I called into budget to let them know I was stranded a little before 10am. The tow truck didn’t show up till after 3:30pm. I was with my kids. One of whom is a special needs child who has to take medication.

I was supposed to be back in Orlando at 3:30 to pick up my wife and my 2 youngest children to take them to our new house in fort pierce. But I didn’t get back to Orlando till 7pm and the office for drop off was closed. I dropped the truck off and called in to let them know and they only offered me a $40.00 credit for my inconvenience.

Today I checked my account and they took out $542.00. So I called them back up and asked why they charged me so much. They had charged me for an extra day and for gas. But I didn’t even have the same truck as I originally had. Moving is already a very stressful situation but budget made it even worse.

They offered to credit me 190.43 of the 500 that they took but it’s still way over what it was supposed to be. How do I get my money back? I have to move a lot because of my job but I guarantee that if they don’t fix this, I will never use them again. They messed up the last time I rented from them too but they fixed their mistake and so I trusted that they would right their wrong. But they are trying to say that we are wrong and we were only stuck for 2 hrs when I have the messages and phone call times saved on my phone. Budget put my 12 year olds life in danger because he didn’t have his medication for over 10 hours.

And he’s suppose to take but he didn’t have it on him because he was only suppose to be without it for a total of 6 hours. I am very upset with the way this was handled. My son could’ve had a major seizure and could’ve died and there would’ve been nothing I could do about it. Obviously budget does not care. I can’t even fathom why they will not compensate me what’s at least owed back to me. Plus some extra for the inconvenience and putting my sons life at risk.

I’m seriously considering getting a lawyer and not only will they get me my money back but a hell of a lot more than that. So I really seriously hope someone from corporate calls me back. My number is 407401XXXX Marissa Scott. I rented a truck from Budget to move from California to Washington for $1700.00. We got to Washington and started to unload and noticed everything was wet.

After unloading everything we noticed a HOLE in the side of the truck where they cut out for a pipe of some kind but never filled it. So since it rained the whole way to Washington the water was pushed up through the hole by the wheel well. I called customer service and they told me to return the truck call and make a claim and then call back customer service for a refund. So I did that and when I called back and they offered me $100 dollars that’s it. So I told them I wanted to speak to a supervisor, they hung up on me 5 times before I gave up and looked online for corporate.

It said I needed my case id number from the complaint so I call customer service back and they wouldn’t give me the number at all. So I called claims back just to find out the girl I spoke with never filed my claim. They had no record of me, so again I file my claim for water damage to my 60in smart tv, my daughters twin mattress and box spring and a box of Michael Kors purses. Everything else we salvaged. So now I have sent in a request for refund for at least half of the cost of a faulty truck and withholding information. I receive an email back stating they will offer me $180 dollars and that is their final offer and I have 7 days to accept or decline.

I am applaud that this is how my situation was handled. I am so mad if I do not receive a call from Corporate I will be moving forward with suing and contacting the news about how Budget trucks handle their customers. I will make sure to tell everyone I come in contact with to NEVER RENT FROM BUDGET OR AVIS.

Budget Rental is “THE WORST TRUCK RENTAL CO. A 2 day trip turned into a 5 day nightmare. Called spoke to customer service about a truck and car carrier rented on 2/21/16 to haul a car from Texas to Virginia along with moving my son, daughter in law, and 2 month old granddaughter. First complaint was headlights on truck no good, 2nd complaint no car carrier lights had to get a hotel, 3rd complaint we are half way into our move driving in pour down rain a tire rolls off of the car carrier and other 3 tires start smoking. Pulled off on Rt 40 east at exit 338 into a truck parking for 18 wheelers. Called again to complain about the car carrier they finally send out roadside assistance 4 hours later to tell us we needed to remove our car off the carrier for the carrier could not be repaired.

It was hauled away on a flat bed truck. Had to call a relative at 9:30 pm who had to come from Virginia to an hour west of Knoxville, TN to help with driving. Called the following day and all they could tell us was, There is NOTHING that they could do. Budget rental will never have our business or others to whom we have passed this info on too.

We have been a client of yours many times throughout the years. Between us we have 108 years of experience driving a car. Every car we have ever driven, you turn the lights on, and the lights both headlights and tail lights are illuminated. We recently had a very bad experience with one of your rental cars. We picked up the car at the Charlotte Airport after a long day of traveling from Europe. We were heading for Asheville, our home. The headlights came on automatically, we left the rental car parking lot and during our journey home on U.S.

40, through the mountains in the dark; on three different occasions during the two hour drive, when we passed a car, they would flash their lights at us. We assumed they wanted, in turn, for us to move over so they could pass us. We stopped at the grocery store on the way home, my husband ran into the store while I stayed close to the door in the parking lot, car running. When he returned to the car, he said, “We have no tail lights.” We drove two hours, in the dark through the mountains of Northwestern Carolina with no tail lights. Your associate never told us the tail lights had to be turned on separately. We feel most fortunate we didn’t have an accident. We believe it was negligence on your part not to warn us the tail lights had to be turned on separately, something never necessary during the past five decades of driving.

During drop off, we told the Budget rental car associate in Asheville of this serious problem, and she showed us the tail lights have to be turned on separately. We are warning you, so in the future, you instruct your associates to inform your clients that the tail lights on the Ford Focus, and any other car necessary, must be turned on separately. Charles Doss. Thank you for your attention to this matter.

My family ended up STRANDED IN CINCINATTI because the wipers wouldnt work after driving thru a snow storm at midnight on valentines day 2016! Customer service rep said he could take $16 off my bill.

WE ALMOST DIED!!!!!!!!!! CUSTOMER SERVICE? Was told by the guy who rented the truck to us that we WERE NOT COVERED BY OUR INSURANCE SO WE HAD TO BUY HIS! Found out that wasnt the case when we contacted our insurance company. THIS HAS SCAM WRITEN ALL OVER.

Somebody please call me back! Kathy Chavez. Disaster at its finest.1st I get online to reserve a luxury vehicle. I drive 35min.

To the location and the rep hands me a key to a Kia. That’s like getting a room at the Marriott and they accidentally booked you a motel6 So I cancel and have to make another reservation pick up at the airport 30 more minutes away. Today was my anniversary my husband planned and it would have been amazing!

We get on the highway and kept smelling burnt farts lol! It got worse so we had to roll down the windows. I call Budget rep and he tells me you can drop it off and pick up a new one at our other location in a different cities airport. As all this is happening one reservation after another is being canceled. So I finally got to the airport and they put me into a vehicle that hasn’t been cleaned. My white pants is now ruined!

So I make my way to our hotel and sure enough our last planed reservation got canceled do to not making it there till after 12am So we turn back around and it takes us about 3 1/2 hours. I’m glad I got to spend my anniversary with my husband!

So after all this I call to speak to a manager and all I got was a sorry for the inconvenience! Just shows what type of company this is I’m not sure if it’s just the manager but I guess I’ll just find out after I speak to corporate! Beware when renting a car from Budget rental.

December 2, 2015, I rented a compact car for a week with a total rental,of $344.00. I questioned the rep about that amount of money.

It’s airport taxes she said. I told her I did not understand the contract as it was so convoluted to which she replied yes, we have talked to the company about that.

On that contract she signed me up for a GPS, saying it was free through a company special, and also Sirius XM radio which the car did NOT have. I called the company on December 12 and was told by Frank that a refund would be in the mail. On December 13 a fraudulent purchase was on my credit card in the amount of $104.00 from Budget, my credit card company is disputing the $119.00 for fraudulent service charges and $104.00 for a fraudulent charge to my credit card. This car rental was at LAX, and this was clearly not that rep’s first rodeo!

As a consumer, I asked the right questions. She was hateful telling me I could go to Dollar if I thought I could get it cheaper but dollar wouldn’t pick me up.

Once bitten twice shy. I will never rent a car there again. Evidently, there is no way to trace back to the rep OR Frank! STAY AWAY FROM BUDGET! I’d have to agree about the horrible customer service. We rented a 16′ moving truck which ended up having the front tires badly out of balance. This made a long difficult trip even longer.

When I contacted the drop off location about this they told me to call the 800#. They the 800# lady told me to call them back in a half hour after the drop off location had a chance to do a test drive. When I called back they said their mechanic did not see or feel any problem with it. They are either big fat liners or never took it on the highway as I had said the problem occurs after reach 50mph.

They basically said that we were lying about the issue and there was nothing further they could do. I don’t care that they are cheaper than other moving trucks if they are not maintained well I will not rent from them again.

They are plain dangerous and could care less about their customers safety. Budget has the worst customer service mindset I have ever encountered. I rented a care for two days, returned it and was promised a refund within two to five business days.

It has been many days beyond that and every time I call I get a different answer as to how and when my refund is coming. The latest is it will come by check sometime within the next thirty days.

Calling Corporate Headquarters is totally a waste of time because you can’t get anyone to answer. They indicate you should enter the name and then when you do they tell you they don’t recognize it. I have never encountered so much lying, obfuscation and deceit in dealing with any entity. I think they try to hold on to refunds in order to make money and then hope people won’t stay on them and will forget about the money. What a terrible inefficient business.

Beware when renting a car from Budget rental. December 2, 2015, I rented a compact car for a week with a total rental,of $344.00. I questioned the rep about that amount of money. It’s airport taxes she said.

I told her I did not understand the contract as it was so convoluted to which she replied yes, we have talked to the company about that. On that contract she signed me up for a GPS, saying it was free through a company special, and also Sirius XM radio which the car did NOT have. I called the company on December 12 and was told by Frank that a refund would be in the mail. On December 13 a fraudulent purchase was on my credit card in the amount of $104.00 from Budget, my credit card company is disputing the $119.00 for fraudulent service charges and $104.00 for a fraudulent charge to my credit card. This car rental was at LAX, and this was clearly not that rep’s first rodeo! As a consumer, I asked the right questions. She was hateful telling me I could go to Dollar if I thought I could get it cheaper but dollar wouldn’t pick me up.

Once bitten twice shy. I will never rent a car there again. Evidently, there is no way to trace back to the rep OR Frank! STAY AWAY FROM BUDGET! I rented a car from budget in November for 220 one way they changed my face 600 I called and sent in my paper work they reimbursed me and charged my account again in December my account has been overdrawn for a month because of them and they keep giving me the run around they said they sent my case to headquarters I haven’t heard anything from them my account is negative with the charge and the supervisors will not give me the number or name of whom ever is supposedly handling the caseis this a legal matter or what michael. I love Budget!

They are soooo screwed up that they make every other company on the planet appear to be outstanding! It doesn’t matter how bad or messed up any other companies employees are.just compare them to Budget and wham!!! Everything looks better right away! It is actually good for America to have such a crappy company with useless, non caring employees and a service system for problems that belongs in a toilet!

Thank you Budgetyou guys are so low that there is only one direction for you to take, so when you pull your collective heads out of your as***, you will move up!!!! God bless Budgetthey need all the help that they can get! Sandy Hamilton. I rented a 12′ truck to move my son to Orlando. When I went to pick up the truck they neglected to tell me that FEDEX had rented all their 12′ trucks and I would have to take a 16′ truck.

I had already arranged to pick up the furniture on that day so I had to accept the larger truck. I subsequently found out that the complex I am moving my son into will not allow a 16′ truck to park overnight so I found a Budget location in Orlando that is open late that I could return the truck to the same day. When I called Budget to make the change they told me I would have to pay an extra fee to change the location, even though it is a day early and in the same city and state. Worse customer service ever and I will never use Budget again. I will also make sure to post my experience on every website possible so others are aware of their unprofessionalism. Glenda Jones. I have a reservation for a rental from Budget and I was told 2 days after booking my reservation that the location that I have my res at doesn’t have the truck that I reserved there but they had it at another location but it wasn’t a one way I had to return it back to the same location plus pay mileage and fill the truck back up.

After speaking to 8 + different people at the location of the res, customer service and the res center no one helped me. I WOULD NOT RECOMMEND that anyone use Budget rental for anything. They have very poor customer service, they are unprofessional and rude. To cover their back they canceled my reservation without my knowledge I was told that from the 7th person that I spoke with but he didn’t have a date that it was canceled.

First he said I canceled it then he said the inventory manager canceled it after I told him I didn’t cancel my reservation. He had a confirmation number that I didn’t receive but he couldn’t tell me a date wow how convinent for Budget. They need a course in customer service and fire ALL of the workers there to hire more qualified individuals.

Sandy leonardo. A week ago my son and i went to budget in orland park, il to pick up a car because our car was damaged and state farm provides free rentals. We were in there 30 min. And the women there could not understand!

I finally said to just forget it and we left. They charged my chase credit 556.00 plus 300.00 pending charges. The next morning we went to enterprise and after 10 min. Walked out with a car. Nobody in customer service seems to care. Why in the world would you have 2 women who don’t know what they are doing in the store.

I changed my credit card number so they cannot commit anymore fraud against me. This is the worst company to ever rent from I was in an accident and got a car from there had the car for a month. My car wasnt ready so of course i made another res for a full size car for 3 weeks I was placed in a mini van because they had no full size didnt mind because the lady assure me it would be for one night It’s been a week now and i have been calling customer service and explaining it over n over that i am alone driving this big ridiculous van that doesn’t even have an lock or unlock button on keys.

Everyday i call customer service they tell me come that they have the car amd when i get there they pretend that they havent spoken to me and they don’t have a car. This is the worst company and the staff acts like oh well we giving you the van free when im paying for this. What ever happened to appreciating customer loyalty? I have been renting cars from Budget for over 3 yrs and lately your service has been horrible. Latest incident occurred on my rental in August 2015 when I was moving my daughter back to College.

I had issues with the app so I called customer service to rent a car, customer service agent said that if I pre-paid the rate would be lower. I jumped at that and gave my credit card number and was given a confirmation number. I called back they could not find my reservation. I asked to speak to the supervisor (Jasmine #89347) She was no help and was very condescending. When I check the hold was placed on my account. I called back they said not to worry just use the confirmation number at pick up. When I went to pick up the car, they could not find the proof that was pre-paid.

I check my credit card and the hold was still there. I had to rent the car at the counter price. So I have a hold on my credit card for the original rental and another for the more expensive rental. (NOT GOOD WHEN YOU ARE MOVING YOUR CHILD BACK TO SCHOOL) The attendant at the counter was very nice and said to call the reservation number and explain the situation so they can take care of it. I called and was told that nothing could be done because the rental agreement was still opened. I was issued a case number. So when I got back, I waited and contact customer service the agent and she stated it would take 48 hours to process.

Last week I was getting ready to make reservations for another car when I noticed that the credit was not issued. So I called Logan said it would take 48 hours (9/25). I checked my account today (9/30) and there still no credit.

I called back and got Logan again.(very unprofessional) he said he would process it and it would take 7 to 10 business days. He said I should of followed up. (So I should not take Budgets word when say they are going to do something for them to do it?) I explained that this has been real issue and that I would need to make a reservation for two weeks. Did not seem to faze him, just apologized but there was nothing he could do. I explained that I would have to go to another rental agency (again not faze). What does it take to provide good customer service, especially to your loyal customersI now have to find another rental agency, near my house for the two rental that I will need in October and November, one in December. Yes, I will have to rent approximately 5 separate times from now to December.

AWFUL EXPERIENCE! I WILL NEVER USE BUDGET AGAIN. I BELIEVE THEY HAVE FOUND A WAY TO LEGALLY PUT SYSTEMS IN PLACE TO TACK FEES ON THAT THEY WILL NOT REIMBURSE!!! NO MATTER HOW LONG THE LINE OF CUSTOMERS WAITING IS, READ YOUR CONTRACT BEFORE YOU LEAVE THE EMOLYEE’S WINDOW AND BEFORE YOU PULL OUT YOUR CREDIT CARD UPON RETURN! IF YOU DON’T, SINCE THEY DON”T CHARGE YOU TILL THE END OF YOUR RENTAL, YOU WILL THINK EVERYTHING IS AS PLANNED: TRUST ME; IT”S NOT! WE GOT CHARGED AN ADDITIONAL $34.00, FOR ONE DAY’S RENTAL, MAKING OUR TOTAL COST $64.00 FOR A RENTAL TIME OF ONLY 6 HOURS! THAT”S FOR AN ECONOMY CAR; THEIR LOWEST PRICED ONE!

We made our reservation online. The total cost was $29 for one day.

When my husband came home I looked at his receipts and contract and found a list of extra charges that he supposedly incurred. They were as follows; Additional Insurance, Road Side Assistance, Gas Fill, Tax, Energy Recovery and Customer Fac Charge (which I have no idea what that is.) When I called I was told that my husband signed the contract and he was liable for those charges (which is true – now comes the part where they find out how to legally charge people this scandelous amount of money). When my hisband went to the rental desk he was asked if he wanted any additional insurance. He told the employee he did not. He said he did not want anything additional to what we signed up for. The employee said ok and then gave him a contract to sign.

This contract is a one page document with very light ink, very small text and absolutely no dollar signs attached to any nuber. There are 30 lines of numbers on the contract and no dollar signs! Since the line of customers was quite long, and my husband didn’t want to keep other people waiting, he signed the contract, with the assumption that the employee was following his request for nothing extra. At the return of the car he was asked if he filled the car and he said yes. He then paid $33 on his credit card, assuming this was for the price of the car. When he showed me the charges I told him that I had already paid for the rental, online, a month ago. I called Budget and got the standard, ”there’s nothing I can do” answer.

I asked for a supervisor but was told none were available. I told the employee that we specifically used our Discover card because they cover any additional insurance needed.

I also told her that we’ve had Triple A for 33 years and would never agree to the charge of road side assistance. Again, nothing she could do. Her supervisor never called me. Instead she emailed me and said that since he signed the contract he was liabel. I returned the supervisor’s email stating that, yes, my husbands signiture is legal and binding, however, that I believed that Budget intentionally counts on the fact that a contract that’s printed in very light, very small ink, amongst 30 lines of numbers with no diliniation / dollar signs will most likely not be read, especially if there’s a long line of customers. Instead, Budget counts on the fact that with all of the above, the customer will most likely sign the contract.

(The supervisor never returned my email.) TO ME THAT’S LEGALLY STEALING. So before you sign your contract, both at the beginning and at the end, be sure to read your contract, no matter how many customers are in line, because I’m guessing it’s a safe bet that extra charges, adding up in the millions when you take into account all of the people who rent from Budget, could be added to your rental agreement as well. Or, do what we do now, DON’T RENT FROM BUDGET EVER AGAIN!

Felicia moore. Budget rent a truck: I call a number that should have been for U haul however they behave as tho the two companies have merged together in an attempt to provide the best price for the company I complied. I was told that if I use my debit card that I would not be charged until I got there to pick up the truck and I would receive a!150.00 deposit back on pick up. When I got there the lady told me no ypu don’t get a refund unless use your debit card. I replied mam I did use my debit card and if you look at you computer u would have found that to be true without going back and forth with me. Her reply was that oh!

I’m sorry you need to have used your credit card. I replied lady that’s not what I was told by the operator or you for that matter, I explained that I have a long way to travel across the states with my three children one of 2 the other 9 and 16. We’re homeless and have one shot of making it. I have not money but what I was told to be given back to me once I picked up the truck. The woman refused to accommodate me but offered that theirs a full tank of gas and adventually she handed over the keys to a dusty, dirty truck inside and out and we were on our way.

Never the less we sure enough ran out of gas prior to arriving to our destonation and had been sitting on the side of the rode in the hot deaeung heat trying to find sime one who could wire me some gas money. It has made me late for a very important appointment I made months prior for housing for my family and i.

Once I arrived in my destonational state I contacted my friend in an effort to take all of my things off the truck and placed into storage. We had been conversing back and forth with budgets drop off location to insure they understood what we going on and that we,we’re on our way. However, once we arrived the locations lights were off and their was not one to be found to assist us. So I decided to leave the keys on the counter.

A few days later I called my financial institution and called budget to insure that their were no extra feed encured. Budgets agencie I sure me that their were none. However I discovered quite tge adverse has accurred. My name is Rickey Odom and I am complainin about the way a rental problem is being handled. I received a letter today about a windshield and that I owe a 188 dollars. There was also a repair order for a tire.

When I turned the rental in there was no damage. No one came out and did a walk around when I turned the vehicle in. They didn’t do a walk around when I picked up the vehicle.

If they had checked the vehicle when I checked it in there would be no issue. They did not check the vehicle at all. Now they want to try and charge me for something that I did not do. I would like have some to please call me about this problem. Rickey Odom 334517**** Theresa Helen Breier.

Order #919 Pickup – Gwinnett Rental Truck, Duluth, GA 9/03/15 Return – Sears,Davis Hwy, Pensacola, FL 9/06/15 Returned the truck 9/5/15, but location closed at 2pm on a Saturday. Fueled the truck and noticed a leak at the gas station. Husband looked under the truck and noticed the “DUCT TAPE” on the fuel line and the leak from there. We filled the truck and wrote a note along with the paperwork in the drop box and started back to GA. Noticed we were charged $59.91 for fuel, $30 fee plus $29.91 of leaked out gas.

9/11/15 Called MEXICO “Customer Service” who asked if we made a roadside assistance claim or he could not help. Told me he could not call the location of drop off because he couldn’t make outgoing calls. “Customer NO Service” is a waste of time.

Called the drop off location and they just simply filled the truck and re-rented it. Nice Safety Practice. My husband is a race car mechanic and pretty familiar with duct tape and gas line leaks.

Called Corporate and they finally gave me the $30 refund and talked over me the entire time when I explained the hazard of re-renting this truck #228097 License Plate. Do NOT place this truck back on the line. I work for the insurance company and we have taken note of this. In placing this complaint, I see this was not the best decision I made. Need to rent again, but it will not be a Wash, Rinse and Repeatand Report.

Dissatisfied at the practices of the company. Used to be a whole lot better. What happened? Crystal McPherson.

Rented a moving truck and auto-transport from Budget (Customer Reference # 502) for pick up 29Jul2015 Slidell, LA. Upon arrival at pick up location no agent was available at appointment time. I had to call customer service to track down the budget agent who was suppose to be working.

Once she arrived 90 minutes late she did not seem to know what she was doing. The agent claimed the system was down and she would have to call a supervisor. Neither the truck or trailer was ready to go. The agent was unable to hook the trailer up to the truck.

The agent did not check tire pressures or anything on the truck. I had to hook the trailer up myself. Because of the Budget agent we missed our appointment time for the loaders we had hired and paid to load the truck. We have to reschedule for the next day and pay extra because of the delay on Budgets behalf. Once loaded and on the road we had a blow out on one of the tires on the auto-transport.

I called customer service and it took over 3 hours for them to get roadside assistance to us who was only 25 minutes away. Poor communication on Budgets part caused my family to wait in 103 degree weather to get tire repaired, which lead us to waist the day of driving by the time it was all wrapped up. The a/c did not work properly on the truck, but when we contacted Budget they informed us we would have to take it to a repair shop a few hours out of our way and wait overnight to get it fixed. We just decided to drive at night to not waste anymore time.

While my wife was driving in the middle of the night with our 10 year old daughter.

Abstract We implement the meridian crack test method to measure the surface and subsurface flaw-controlled strength of spherical near-eutectic plasma-sprayed alumina-zirconia-silica particles of average diameter near 30 μm. The particles are tested in two states, namely as-sprayed amorphous, or nanocrystalline as obtained after a supplementary annealing step. The test consists in uniaxial compression testing of individual particles between a pair of elasto-plastic steel platens, the hardness of which is tailored to achieve relative contact radii (defined as the ratio between the radius of the projected particle-platen contact area to the particle radius) above 0.6 at the moment of particle failure. Results show that nanocrystalline particles exhibit characteristic Weibull strength 1490 MPa, which is approximately 30% higher than for amorphous particles while the Weibull modulus is, relative to the test precision, comparable, being equal to 6.0 and 7.8 for nanocrystalline and amorphous particles, respectively.

This result is an indication that the flaw size distribution is not significantly affected by the annealing step, the strength increase resulting from an increase in fracture toughness upon nanocrystallisation. This conclusion is consistent with fractographic observations. The principal strength-limiting defects identified for both amorphous and nanocrystalline particles were micropores formed during plasma spraying. Introduction Microscopic ceramic particles are used to reinforce a wide range of composite materials, the mechanical properties of which are largely determined by the intrinsic strength distribution of the reinforcing particles.

In brittle (e.g., ceramic) matrix composites, crack-growth resistance is improved by reinforcing the matrix with ceramic micro-particles that interact with the crack front and serve as points of crack deflection and pinning;;;;; and contribute to crack bridging;: the efficiency of both deflection and crack bridging is predicted to be more efficient for stronger particles;;;;. In particle reinforced ductile (e.g., metal) matrix composites, the importance of particle strength is even more apparent, since particle fracture is the most frequent mechanism driving composite failure;;;;;;;;;;. In tension, poor reinforcement strength leads to damage accumulation in the composite, leading to decreased composite ductility and tensile strength;;;;;. The fracture toughness of metal matrix composites is also documented to be significantly improved when stronger reinforcing ceramic particles are used;. In short, if particles with strengths approaching those of state-of-the-art high-strength ceramic fibres were used as reinforcements, remarkably strong and tough isotropic metal matrix composites could be made;. Yet, important as the intrinsic strength of microscopic reinforcing particles may be, very little is known of this quantity: there are only a few articles in which microscopic particles used as reinforcements in composites have been tested for their fracture strength; Refs.;;; are noteworthy exceptions.

One strategy to test microscopic particles is to combine focused ion beam milling (FIB) techniques with micromechanical testing methods. Mueller et al. And Feilden et al. Tested the flat portion of individual silicon and alumina platelets FIB machined into the form of a bar in a microscopic three-point bending set-up using a nanoindentation device. In another study probing the microscopic strength of hard and brittle microparticles, Pejchal et al. And Mueller et al.;, have tested polyhedral and plate-like alumina and silicon microparticles by means of an adapted C-shaped sample test.

These experiments show that, if brittle microcrystals are free of a limited range of well-defined defects, exceptional strength values can be achieved, as is the case with high-perfection ceramic whiskers. These testing methods require, however, access to the focused ion beam and use of high-precision (in some cases in-situ SEM) micromechanical testing equipment. Note to users: Accepted manuscripts are Articles in Press that have been peer reviewed and accepted for publication by the Editorial Board of this publication. They have not yet been copy edited and/or formatted in the publication house style, and may not yet have the full ScienceDirect functionality, e.g., supplementary files may still need to be added, links to references may not resolve yet etc.

The text could still change before final publication. Although accepted manuscripts do not have all bibliographic details available yet, they can already be cited using the year of online publication and the DOI, as follows: author(s), article title, Publication (year), DOI. Please consult the journal's reference style for the exact appearance of these elements, abbreviation of journal names and use of punctuation. When the final article is assigned to volumes/issues of the Publication, the Article in Press version will be removed and the final version will appear in the associated published volumes/issues of the Publication. The date the article was first made available online will be carried over.